Luis Guarin
Chicago,IL
Summary
Hardworking well-versed in handling materials, operating machinery and supporting overall team and project needs. In-depth knowledge of compliance mandates governing site and worker safety. Focused on helping complete skilled work under deadlines.
Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Responsible Server adaptable to changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
3
3
years of professional experience
Work History
Construction Worker
Jose Smith
Chicago, IL
12.2023 - 11.2024
- Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
- Operated a variety of tools to excavate, move and grade earth for foundations, trenches and roads.
- Mixed concrete, mortar and other materials to prepare building material.
- Operated heavy equipment such as backhoes, bulldozers, and jackhammers to demolish buildings.
- Assisted in the removal of hazardous materials from demolition sites.
- Loaded debris onto trucks for disposal or recycling.
- Demolished walls, floors, and other components of buildings using hand tools and power tools.
- Prepared demolition sites by clearing away obstructions and barricading areas.
- Separated recyclable material such as metal beams and piping for salvage or reuse.
Restaurant Waiter
Pham Nguyen Owner Of Pho Xich Lo
Elk Grove Village, IL
10.2023 - 02.2024
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Dishwasher
- Handled pickup phone call orders
- Packaged delivery orders
- Managed food delivery app orders such as Grubhub, DoorDash, and Uber
- Did maintenance by sweeping and mopping
- I would do everything except cooking examples being I would come in early morning before we opened and setup everything such as turn on all the open signs prep and pack the bar with utensils and toppings and sweep the entire restaurant then clean each table and restock anything that we that needed replacing due to low amount left all before we opened and I would do this all myself only
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Adhered to safety protocols established by the restaurant including proper lifting techniques when carrying trays of dishes or beverages.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Resolved customer complaints in a polite manner according to company policy.
- Promptly reported any maintenance issues concerning kitchen equipment or dining areas.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Participated in special events such as banquets or catering functions held outside the restaurant premises.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Informed customers about specials, upselling additional food and drink items.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Suggested additional items to customers to increase restaurant sales.
- Stocked server areas with supplies before, during and after shifts.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Karaoke Host
Quy Nguyen
Elk Grove Village, IL
12.2023 - 12.2023
- Greeted and welcomed guests to the karaoke venue.
- Organized, scheduled and announced upcoming performances.
- Prepared and maintained audio-visual equipment for karaoke events.
- Maintained a positive atmosphere throughout the event, providing encouragement to all singers.
- Responded promptly and professionally to customer inquiries or complaints regarding technical difficulties or other matters related to their experience at the event.
- Collaborated closely with venue staff in order to ensure smooth operations throughout the evening.
- Adhered strictly to safety protocols in order to protect both customers and employees from harm.
Factory Worker
Jessica Castillos
Chicago, IL
06.2022 - 08.2022
- Operated machinery to produce parts and products according to specifications.
- Maintained inventory of materials and supplies, ensuring adequate stock levels.
- Monitored production processes, troubleshooting any issues that arose.
- Followed safety protocols while operating equipment and handling materials.
- Assisted in the assembly of components into finished products.
- Loaded and unloaded product from trucks, trailers, or other containers.
- Stacked boxes onto pallets for storage or shipment in an orderly manner.
Babysitter
Mikala Rivers
Chicago, IL
08.2021 - 08.2021
- Organizing playdates with other children and providing supervision during outdoor activities.
- Assisting with meals, snacks, and bedtime routines for the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Completing light housekeeping tasks such as tidying up toys and books.
- Providing a safe environment for children to explore their curiosity and creativity.
Education
High School Diploma -
Steinmetz College Prep
Chicago, IL01-2018
Some College (No Degree) - Medicine (Pre-Medicine)
City Colleges of Chicago - Wilbur Wright College
Chicago, ILSkills
- Quick learning
- Service Quality
- Order Taking
- Menu Knowledge
- Adaptive
- Point of Sale (POS) System Operations
- Dependable
- Polite
- Professional computer knowledge and management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Construction Worker
Jose Smith
12.2023 - 11.2024
Karaoke Host
Quy Nguyen
12.2023 - 12.2023
Restaurant Waiter
Pham Nguyen Owner Of Pho Xich Lo
10.2023 - 02.2024
Factory Worker
Jessica Castillos
06.2022 - 08.2022
Babysitter
Mikala Rivers
08.2021 - 08.2021
High School Diploma -
Steinmetz College Prep
Some College (No Degree) - Medicine (Pre-Medicine)
City Colleges of Chicago - Wilbur Wright College