Luis Guillen
Miami
Summary
Dynamic and results-driven professional with extensive experience at Staples, excelling in team coordination and quality control. Proven track record in enhancing productivity and customer satisfaction through effective leadership and problem-solving. Skilled in troubleshooting and maintaining high standards of quality assurance, fostering a collaborative and efficient work environment.
Overview
16
16
years of professional experience
Work History
Print Production Lead
Staples, The Office Supply Superstore
07.2009 - Current
- Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
- Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
- Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
Cashier
Staples, The Office Supply Superstore
07.2009 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate
Staples, The Office Supply Superstore
07.2009 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Supervisor
Staples, The Office Supply Superstore
07.2009 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
GED -
Miami Dade College
Miami, FLSkills
- Quality control
- Troubleshooting
- Team coordination
- Quality assurance
Languages
Spanish
Native or Bilingual
Timeline
Print Production Lead
Staples, The Office Supply Superstore
07.2009 - Current
Cashier
Staples, The Office Supply Superstore
07.2009 - Current
Sales Associate
Staples, The Office Supply Superstore
07.2009 - Current
Supervisor
Staples, The Office Supply Superstore
07.2009 - Current
GED -
Miami Dade College
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