Luis Guzman
Seattle,WA
Summary
Professional logistics expert with hands-on experience in optimizing supply chain operations and driving efficiency. Skilled in inventory management, transportation coordination, and process improvement. Strong focus on collaboration and delivering measurable results while adapting to changing demands. Known for reliability, problem-solving, and proactive approach in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Customer Logistics Manager
Ryder
10.2019 - Current
- Managed operations in a distribution center spanning over 150,000 square feet serving more than 30 clients.
- Supervised logistics including shipping, receiving, transportation, inventory control, and reverse logistic.
- Recruited three third-party logistics contractors.
- Optimized operations processes to increase profitability while developing supply chain strategies for logistical efficiency.
- Evaluated vendor performances regularly against established metrics to maintain high-quality services throughout the entire supply chain.
- Enhanced on-time delivery rates with proactive communication and coordination between teams.
- Integrated warehouse operations with existing and new business processes.
- Implemented continuous improvement initiatives within the logistics department, resulting in increased efficiency and effectiveness.
Assistant Operations Manager
XPO Logistics
11.2014 - 09.2019
- Managed White Glove Delivery operations with over 24 trucks daily, resulting in annual revenue of $7 million and completing over 90,000 deliveries.
- Oversaw carrier recruiting, training, retention, DOT compliance, customer service initiatives and planning routing operations.
- Conducted successful routing and delivery frequency analysis projects to boost company revenue and collaborated with upper management for continuous improvement in Quality Control and Process Optimization.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Coordinated with General Manager in different operational issues and activities.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Reduced operational risks while organizing data to forecast performance trends.
Import and Export Coordinator
Henco Logistics
03.2009 - 03.2010
- Managed import and export of materials in compliance with applicable laws and regulations.
- Improved invoice accuracy through diligent review of shipping documents and timely communication with finance department.
- Negotiated freight rates with carriers for international transportation of goods.
- Provided excellent support to sales team in terms of required documentation for overseas customers, leading to higher client satisfaction levels.
- Processed customs declarations and maintained records of customs documents.
- Enhanced customer satisfaction by efficiently resolving order discrepancies and delivery issues.
Education
Bachelor of Science - International Business
Universidad Del Valle De Mexico
Guadalajara, Mexico03-2010
Skills
- Warehouse management
- Logistics planning
- Demand forecasting
- Transportation management
- Lean principles
- Team management
- Shipment scheduling
- Cost reduction strategies
- Problem-solving abilities
- Continuous improvement
- Operational management
- Logistics analysis
Languages
Spanish
Native or Bilingual
Timeline
Customer Logistics Manager
Ryder
10.2019 - Current
Assistant Operations Manager
XPO Logistics
11.2014 - 09.2019
Import and Export Coordinator
Henco Logistics
03.2009 - 03.2010
Bachelor of Science - International Business
Universidad Del Valle De Mexico
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