Luis Hernandez
Chicago,IL
Summary
Dynamic Cashier Team Lead at Gayety's Chocolates & Ice Cream, skilled in training and mentoring staff while enhancing customer satisfaction. Proficient in cash handling and problem-solving, I fostered strong relationships with repeat customers, ensuring a positive brand image and high service levels during peak times. Bilingual in English and Spanish. I am very cooperative, and I work well with others. I am friendly and approachable to ensure customer satisfaction and smooth transactions. Possesses a solid understanding of point-of-sale systems and inventory management, leveraging skills to maintain organized and efficient operations.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Gayety's Chocolates & Ice Cream
03.2022 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods with more than 200 customers at a family-owned establishment and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Developed strong relationships with repeat customers who have supported the business since they were children through friendly service interactions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
Bachelor of Science - Biomedical Engineering
University of Illinois At Chicago
Chicago, IL05-2029
Skills
- Technical: Some background in coding, working around computers, hardworking, and able to understand tasks quickly
- Languages: English and Spanish (both with Native Proficiency)
- Interests: Sports, including basketball, volleyball, swimming, etc
- Team leadership
- Punctual and reliable
- Flexible schedule
- Workflow coordination
- Adaptability and dependability
Timeline
Cashier Team Lead
Gayety's Chocolates & Ice Cream
03.2022 - Current
Bachelor of Science - Biomedical Engineering
University of Illinois At Chicago