Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Luis Hernandez

Luis Hernandez

Manager
Waltham,MA

Summary

Hardworking employee enthusiastic about learning any type of field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Responsible by providing great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level to any available position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Work History

Team Leader

Crate and Barrel
02.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.

Dominos

Manager Assistant
06.2023 - Current
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Managed senior-level personnel working in marketing and sales capacities.

Education

Business/finance

Waltham High School
617 Lexington St Waltham, MA 02452 United States
06.2020

Skills

  • Fluent in Spanish/English
  • Quality Assurance
  • Data Management
  • Teamwork and Collaboration
  • Team Management
  • Public Speaking
  • Organizational Skills
  • Self-Directed
  • Excellent Communication
  • Problem-Solving
  • Conflict Resolution
  • Team Building
  • Project Planning
  • Calm Under Pressure
  • Clerical Support
  • Quality Assurance Controls
  • Line Management
  • Process Improvement
  • Business Development
  • Policy Enforcement
  • Training and Mentoring
  • Document Translation
  • Client Services
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Flexible and adaptable

Accomplishments

  • Received achievement award at domino’s Pizza in October 22.
  • Supervised team of nine staff members.
  • Collaborated with team of nine team members in the development of working fast and efficient.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved great customer, service, by completing answering phone calls, with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Achieved customer satisfaction through effectively helping with translation.

Languages

Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working

Timeline

Team Leader

Crate and Barrel
02.2024 - Current

Dominos

Manager Assistant
06.2023 - Current

Business/finance

Waltham High School
Luis HernandezManager