Luis Hernandez
New York,NY
Summary
Charismatic leader with 20+ years of experience specializing in strategic planning and IT operations management. With proven success, driving business transformation and managing large-scale projects. Developing IT strategies that align with business priorities and improve service operations for over 10 years, in diverse business sectors.
Overview
28
28
years of professional experience
10
10
Certification
Work History
Director of IT Infrastructure & Interim CIO
Project Renewal
11.2021 - Current
- Worked with executive team to align IT strategy and set $1.6M 2024 IT budget
- Formalized security program (CIS/NIST), to improve overall security posture
- Revitalized IT operations, adding resources to scale with hybrid support needs
- Migrated to Azure Intune MDM and Autopilot, improving device management
- Technologies managed @ PRI: Cisco Meraki, Umbrella, Hyper-V Cluster, SQL, O365(E3), N-Able, PowerShell, CrowdStrike & SolarWinds ARM, WDS & Ring Central
- Azure Services: Sentinel, Defender (P5), MFA, Elastic SQL, Data Warehouse, App Services, Azure VDI, Access Control & Intune MDM
Director of IT Operations
Easy Pickins Inc/S&A Stores
08.2017 - 11.2021
- Collaborated with executive team(s) to establish technical strategy, manage IT budgets, streamlining and enhancing business operations
- Reduced IT Op-Ex costs by 40%, consolidating systems and migrating to Azure
- Led strategic ERP systems management, data warehouse, reporting and data lifecycle management across the organization
- Developing reports & analytics
- Improved warehouse operations, by streamlining inventory management.
- Processes
- Technologies managed @ Easy Pickins: Azure, SonicWALL, Cisco, VMWare, Google Cloud & Analytics, Shopify, GP/Dynamics365, Windows 2012/2016, SQL 2014 (DBA), Ubuntu & Zabbix.
Director of IT - Professional Services
Liss Consulting Inc.
06.2016 - 07.2017
- Implemented a Project Management Office (PMO), refining service delivery and ensuring compliance requirements for financial service clients
- Oversaw client engagements to ensure proper scoping of project RFP and SOW’s, and profitable delivery of service commitments
- Technologies managed @ Liss: Datacenter, O365, MS Azure, SoftLayer, Cisco Meraki, Cisco ASA, Fortinet, SDWAN, SolarWinds, IT-Glue, Autotask, NetSuite & Webroot.
Head of IT for North American / Operations Manager
UBIMET GmBH
10.2014 - 05.2016
- Established US operations, deploying a $3.5M datacenter, serving 5M App users
- Led cross-functional teams in global 24/7 technical operations, providing weather service to millions of users
- Maintaining a 99.99% uptime for US
- Directed North American expansion from the ground up, overseeing vendor selection, SLA’s, contract negotiations and technical management strategy
- Technologies managed @ UBIMET: Datacenter, Cisco: Nexus 2,3 & 5K, UCS, FI, ASA & ASR., InfiniBand, HPC, NetApp, Flex Pod (Hyper Converged), Ubuntu, Puppet & other DevOps tools.
Director of Information Technology
Conway Stores Corp.
08.2008 - 10.2014
- Effectively Scaled IT operations, managing 12 member IT department, supporting an expansion from 23 sites to 150 sites with across the United States
- Implemented security and compliance program for PCI DSS, using security best practices
- Surpassing audit requirements to improve overall ROI
- Managed MPLS deployment, improving service levels and saving $250k year
- Technologies managed @ Conway: Cisco Routers, IPS/IDS & firewalls on MPLS
- VMware ESX5 & IBM SAN Infrastructure
- RedHat, MS Windows 2008, Exchange 2013, and SQL 2005
- Amazon AWS and DR/BC datacenter
- HP, IBM and Dell Server HW.
Technical Implementation Project Manager
Eze Castle Integration
05.2011 - 12.2012
- Managed IT Infrastructure projects and resources (up to 16) for service provider
- Oversaw sales and engineering teams, to ensure quality as part of PMO
- Managed private cloud and DR client activations for financial service provider.
Manager of Technical Services (Managed Service Provider)
Primary Consulting Services
05.2003 - 08.2008
Service Operations Manager for managed service provider.
System Administrator/ HIPAA Compliance officer (Healthcare provider)
Pro Healthcare Associates
01.2002 - 01.2003
Unix/Linux Platform Engineer: (Call center solution provider)
SER Solutions
01.2000 - 01.2002
Hardware/Unix Field Technician (Healthcare EMR Solutions provider)
WebMD / Medical Manager
01.1996 - 01.2000
Education
Bachelor of Science - Cloud Computing
Western Governors University
Salt Lake City, UT07.2025
Skills
- Strategic Planning
- Operations Management
- Project Management
- Team Management
- Budget Management
- Information Technology Management
- IT Infrastructure Management
- Network Security Management
Websites
Skills And Proficiencies
Microsoft Azure Administrator, Microsoft AD & Exchange Server, Cisco CCNA Routing & Switching, Unix/Linux Certified SCO Admin, Compliance: HIPAA, NIST & PCI, Programming: PowerShell, Shell, SQL, Python, Perl, Ruby, Javascript, HTML/CSS, PHP, Node.js & Express, B.S WGU Expected 2025
Professional Highlights
- Managed large-scale projects and datacenter deployments with millions of users.
- Work with executive teams to align IT strategy and manage enterprise IT budgets.
- Develop efficient support operations, through processes and IT governance.
- Project management experience with successful consulting and implementing PMO.
Certification
- Cisco CCNA (Router & Switching)
- Microsoft Server Certified
- Microsoft Active Directory Certified
- Microsoft Azure Administrator
- SCO Certified Administrator Unix & Linux
Timeline
Director of IT Infrastructure & Interim CIO
Project Renewal
11.2021 - Current
Director of IT Operations
Easy Pickins Inc/S&A Stores
08.2017 - 11.2021
Director of IT - Professional Services
Liss Consulting Inc.
06.2016 - 07.2017
Head of IT for North American / Operations Manager
UBIMET GmBH
10.2014 - 05.2016
Technical Implementation Project Manager
Eze Castle Integration
05.2011 - 12.2012
Director of Information Technology
Conway Stores Corp.
08.2008 - 10.2014
Manager of Technical Services (Managed Service Provider)
Primary Consulting Services
05.2003 - 08.2008
System Administrator/ HIPAA Compliance officer (Healthcare provider)
Pro Healthcare Associates
01.2002 - 01.2003
Unix/Linux Platform Engineer: (Call center solution provider)
SER Solutions
01.2000 - 01.2002
Hardware/Unix Field Technician (Healthcare EMR Solutions provider)
WebMD / Medical Manager
01.1996 - 01.2000
Bachelor of Science - Cloud Computing
Western Governors University