Luis Hernandez
Grand Prairie,TX
Summary
Driven by results, I excelled at Domino's Pizza, enhancing operations management and staff training. My approach to retail operations and employee performance evaluations significantly improved service quality and team efficiency. Skilled in cost control and operations, I consistently met employer expectations, demonstrating exceptional task delegation and leadership. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Domino's Pizza
10.2023 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Launched quality assurance practices for each phase of development
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Asset Protection Associate
Target
06.2023 - 08.2023
- Patrolled store departments to check for suspicious activities.
- Contacted local authorities and apprehended shoplifters.
- Wrote reports outlining activities and results.
- Wrote reports for internal and external crime, burglary, or theft.
- Checked CCTV for evidence of shoplifting.
- Kept patrons and employees safe and from criminal activity.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
Asset Protection Associate
Walmart
07.2022 - 05.2023
- Patrolled store departments to check for suspicious activities.
- Contacted local authorities and apprehended shoplifters.
- Wrote reports outlining activities and results.
- Wrote reports for internal and external crime, burglary, or theft.
- Checked CCTV for evidence of shoplifting.
- Kept patrons and employees safe and from criminal activity.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
Correctional Officer
TDCJ
11.2021 - 07.2022
- Booked new inmates into facility and processed inmates for release.
- Completed intake paperwork, fingerprints, and searches.
- Observed behavior of residents individually and in groups.
- Conducted routine and emergency head counts.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Interviewed inmates to obtain information and assess needs.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Interviewed inmates to obtain information and evidence.
Lawn Maintenance Worker
Delta Pest Control & Lawn Service
04.2020 - 11.2021
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Worked with customers to develop designer landscaping plans for various budgets.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Maintained grounds by trimming, weeding, and general clean-up.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Removed debris and waste from outdoor areas.
Education
Welding - Welding
Dallas College Bill J. Priest Center
Dallas, TX10.2024
Welding Training And Certifications - Welding
Southern Careers Institute
San Antonio, TX08.2021
High School Diploma -
Austin High School
El Paso, TX05.2020
Skills
- Employee Scheduling
- Recruiting and interviewing
- Task Delegation
- Employee Performance Evaluations
- Operations Management
- Staff Management
- Retail Operations
- Workload Management
- Cost Control
- Money Handling
- Staff Training and Development
Languages
Spanish
Professional Working
Timeline
Assistant Manager
Domino's Pizza
10.2023 - Current
Asset Protection Associate
Target
06.2023 - 08.2023
Asset Protection Associate
Walmart
07.2022 - 05.2023
Correctional Officer
TDCJ
11.2021 - 07.2022
Lawn Maintenance Worker
Delta Pest Control & Lawn Service
04.2020 - 11.2021
Welding - Welding
Dallas College Bill J. Priest Center
Welding Training And Certifications - Welding
Southern Careers Institute
High School Diploma -
Austin High School
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