Luis Hernandez
San Francisco,CA
Summary
Proven track record in enhancing guest satisfaction and streamlining service operations, as demonstrated at Fuzio Restaurant’s where I led kitchen improvements and mentored staff, boosting meal quality. Skilled in food safety and fostering teamwork, I excel in fast-paced environments, ensuring efficient food delivery and a warm, memorable guest experience.
Overview
22
22
years of professional experience
Work History
Room Service Attendant
Daily Grill
02.2003 - 08.2007
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
Line Cook Supervisor
Fuzio Restaurant’s
08.2001 - 05.2004
- Coordinated seamless shift transitions by maintaining thorough handover notes and clear communication channels among team members.
- Streamlined communication between front-of-house and back-of-house staff, reducing order errors and enhancing guest satisfaction.
- Overhauled kitchen organization system, increasing workspace functionality and expediting meal preparation times.
- Mentored junior cooks for improved cooking techniques, resulting in higher quality dishes and increased customer satisfaction.
- Monitored food quality at all stages of production, ensuring consistently high standards were met across all dishes served.
Server Shift Leader
Jillian’s
06.2007 - 08.2016
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Event Server
Lucky Strike
11.2015 - 08.2023
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Arranged linens and table settings according to seating plan and event theme.
Education
GED - GED
City College San Francisco
San Francisco, CASkills
- Efficient food delivery
- Language Fluency
- Food station setup
- Food preparation assistance
- Reliability and punctuality
- Food safety knowledge
- Food handling
Timeline
Event Server
Lucky Strike
11.2015 - 08.2023
Server Shift Leader
Jillian’s
06.2007 - 08.2016
Room Service Attendant
Daily Grill
02.2003 - 08.2007
Line Cook Supervisor
Fuzio Restaurant’s
08.2001 - 05.2004
GED - GED
City College San Francisco
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