Luis Hernandez
Miami,FL
Summary
Experienced with logistics coordination, inventory management, and team leadership. Utilizes strategic planning and problem-solving to optimize fulfillment operations. Knowledgeable in order processing systems and warehouse management techniques, with proficiency in software such as Excel, Zoho, ShipStation, QuickBooks, and similar tools.
Overview
3
3
years of professional experience
Work History
Fulfillment Manager
NF Skin
05.2024 - Current
- Developed and maintained an efficient process for order fulfillment to ensure accuracy and timely delivery of goods.
- Organized warehouse operations, including receiving, stocking, picking, packing, shipping and returns.
- Analyzed performance data to identify areas for improvement within the operation team.
- Managed staff training on operating procedures in order to maximize efficiency across the organization.
- Ensured compliance with safety regulations while overseeing all fulfillment activities.
- Ensured customer satisfaction by maintaining high levels of accuracy throughout the entire order lifecycle.
- Coached employees on ways to improve efficiency, accuracy, and overall productivity.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
Relationship Banker
Bank of America
12.2023 - 05.2024
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Processed maintenance, operations, and correspondence for new and existing accounts.
- Coordinated with compliance and risk management teams to ensure transactions met all regulatory standards.
- Researched customer inquiries regarding account balances, transactions, fees, and interest rates.
- Assisted customers in opening new checking and savings accounts, as well as other banking services, such as wire transfers and direct deposits.
- Maintained records of all customer interactions in a secure database system.
- Educated clients about various banking products available at the institution.Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Processed maintenance, operations, and correspondence for new and existing accounts.
- Coordinated with compliance and risk management teams to ensure transactions met all regulatory standards.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Maintained records of all customer interactions in a secure database system.
- Educated clients about various banking products available at the institution.
Warehouse Manager
Grupo Latam International
01.2022 - 12.2023
- Developed strong relationships with customers, vendors, and shipping companies to ensure smooth operations.
- Prepared shipping documents, packing lists, and invoices for accurate order fulfillment.
- Operated forklifts safely to assist with inventory management.
- Trained staff on material handling processes to enhance efficiency.
- Supervised team activities related to receiving, storing, and shipping products.
- Coordinated and monitored incoming and outgoing shipments for timely delivery.
- Managed E-Commerce platforms like Amazon and eBay to optimize online sales.
- Performed data entry and various computer tasks to maintain organized records.
- Proficient in software, including QuickBooks, Excel, ChannelAdvisor, and ShipStation, to streamline operations.
Education
Associate of Arts - Business Administration
Miami Dade College
Doral, FL07.2026
High School Diploma -
IDEA
Valencia, Venezuela08.2020
Skills
- Problem-Solving
- Critical Thinking
- Detail-Oriented
- Customer Service
- Team Leadership
- Data Entry and Database Software
- Administrative Support
- Staff Management
- Space Planning
- Billing and Invoicing
- Logistics Management
- Forklift Operations
- Inventory Management
- Operations Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Fulfillment Manager
NF Skin
05.2024 - Current
Relationship Banker
Bank of America
12.2023 - 05.2024
Warehouse Manager
Grupo Latam International
01.2022 - 12.2023
Associate of Arts - Business Administration
Miami Dade College
High School Diploma -
IDEA
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