Summary
Overview
Work History
Education
Skills
Timeline
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Luis Hernandez

El Paso,TX

Summary

Proven leader with a track record of enhancing customer satisfaction and loyalty at The Sushi Place. Skilled in operations management and cross-functional team leadership, I excel in driving revenue growth and solving complex problems. Leveraging strong negotiation and communication skills, I've successfully managed vendor relationships and led teams through significant organizational changes.

Overview

4
4
years of professional experience

Work History

Manager

The Sushi Place
EL Paso, TX
06.2024 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Organized special events such as conferences or training sessions for employees.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.

Server

The Sushi Place
EL Paso, TX
11.2022 - 06.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Host

The Sushi Place
El Paso, TX
03.2021 - 10.2022
  • Greeted guests upon arrival and provided them with menus.
  • Took phone call, doordash, ubereats, and grubhub orders and pakaged them and got them ready for pickup.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Organized and tracked to-go orders while maintaining accuracy.
  • Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
  • Assisted guests with selecting food items based on dietary needs or preferences.
  • Verified that prepared food met requirements for quality and quantity before delivery.

Education

Bachelor of Civil Engineering - Civil Engineering

The University of Texas At El Paso
El Paso, TX
05-2028

High School Diploma -

Coronado High Shcool
El Paso, TX
06-2024

Skills

  • Marketing
  • Cross-functional team management
  • Sales management
  • Innovation management
  • Expectation setting
  • Skype
  • Negotiation
  • Verbal and written communication
  • Financial records oversight
  • Policy administration
  • Supply Chain Management
  • Reliability
  • Operations Management
  • Communication Skills
  • Revenue Growth
  • Problem-solving abilities
  • Time management abilities
  • Business Analysis
  • Vendor Management
  • Performance Management

Timeline

Manager

The Sushi Place
06.2024 - Current

Server

The Sushi Place
11.2022 - 06.2024

Host

The Sushi Place
03.2021 - 10.2022

Bachelor of Civil Engineering - Civil Engineering

The University of Texas At El Paso

High School Diploma -

Coronado High Shcool

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Luis Hernandez