Luis Hernandez
Miami,FL
Summary
Dynamic leader with a proven track record at Swissport USA, adept in budget administration and fostering customer relations. Excelled in enhancing performance and motivating staff, significantly improving operational efficiency. Skilled in project planning and safety protocol, consistently achieving and surpassing goals through strategic planning and team building. Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
13
13
years of professional experience
Work History
General Manager
Swissport USA
Fort Lauderdale, FL
08.2024 - Current
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Mitigated business risks by working closely with staff members and assessing performance.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Reviewed monthly P&L statements to identify trends or opportunities to improve profitability.
- Supported senior leadership by accurately reporting monthly and annual sales, P&L and staff efficiency reports.
- Prepared detailed reports on the performance of various business units based on their P&L statements.
- Reviewed monthly P&L statements to monitor budget goals and performance objectives.
Regional Manager
Avianca Airlines
Miami, FL
09.2018 - 08.2024
- Implemented quality control measures to uphold company standards.
- Organized promotional events to generate interest in products or services offered by the company.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Developed and implemented strategies to increase market share in the region.
- Monitored aircraft while it was being serviced to make sure that no damage occurred during servicing process.
- Performed daily ramp safety checks and inspections.
Ramp Duty Manager
Swissport USA
Miami, FL
08.2012 - 09.2018
- Implemented quality control measures to uphold company standards.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assigned work and monitored performance of project personnel.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Education
Bachelor of Science - Aviation Management
Everglades University
Miami, FL12-2021
Skills
- Sales
- Performance improvement
- Vendor partnerships
- Customer relations
- Staff motivation
- Staff training/development
- Team player
- Project planning
- Training and development
- Budget development
- Budget analysis
- Team building
- Safety protocol
- Budget administration
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
General Manager
Swissport USA
08.2024 - Current
Regional Manager
Avianca Airlines
09.2018 - 08.2024
Ramp Duty Manager
Swissport USA
08.2012 - 09.2018
Bachelor of Science - Aviation Management
Everglades University
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