Summary
Overview
Work History
Education
Skills
Timeline
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Luis Hernandez

Laurel,MD

Summary

Banquet professional with comprehensive experience in event management and client relations, ready to deliver exceptional service. Proven ability to lead teams, coordinate logistics, and ensure success of various events. Known for effective problem-solving and adaptability in dynamic settings.

Professional event management specialist with experience in coordinating and overseeing large-scale banquets. Skilled in logistics, vendor coordination, and guest satisfaction, ensuring seamless event execution. Known for strong team collaboration, adaptability, and results-driven approach. Adept at managing diverse teams, optimizing resources, and maintaining high standards of service.

Overview

28
28
years of professional experience

Work History

Banquet Manager

Martin Crosswinds
06.2023 - Current
  • In this role I got promoted to lead the F&B team
  • With the continued success of the events in banquets.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Enhanced banquet operations by streamlining communication between kitchen and service staff.
  • Increased guest satisfaction by anticipating needs and providing exceptional service during events.
  • Directed and managed banquet functions for [Number]-person event.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
  • Coordinated with vendors to provide seamless event experiences, from setup to teardown.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Championed efforts in addressing customer complaints promptly thereby successfully salvaging relationships that led to repeat business opportunities.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Conducted post-event evaluations to assess performance and identify areas for improvement.
  • Oversaw timeliness and quality of food delivery at high-volume events.

Banquet Manager

The Sheraton/Doubletree Silver Spring
10.1998 - 10.2023
  • In this role I helped the Director of Operations
  • Increase revenue with new ideas and marketing strategies for the Banquet Department.
  • Followed safety procedures and incorporated safety equipment to reduce injury and loss.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Trained new hires on company policies, procedures, and service standards, fostering a cohesive team environment.
  • Implemented innovative marketing strategies to attract new clients and increase event bookings.
  • Elevated overall banquet experience by incorporating unique table settings, lighting schemes, and room layouts as per client preferences.
  • Maintained a safe working environment by enforcing health and safety standards among staff members.
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Managed budgets for multiple banquets, ensuring cost-effective allocation of resources.
  • Spearheaded initiatives to reduce food waste through proper inventory management and portion control techniques.
  • Continuously assessed industry trends and competitors'' offerings enabling the adaptation of services that catered effectively to market demands.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Directed and managed banquet functions for [Number]-person event.
  • Oversaw timeliness and quality of food delivery at high-volume events.

Senior Concierge

Southern Management
03.1997 - 03.1998
  • In this role I catered to luxury apartment tenants
  • Informing them of events and taking care of their mail
  • With precision.

Education

High School Diploma - Science

Northwestern – High School
Hyattsville, MD
01.1997

Skills

  • Leadership qualities
  • Venue coordination
  • Team management
  • Staff leadership

Timeline

Banquet Manager

Martin Crosswinds
06.2023 - Current

Banquet Manager

The Sheraton/Doubletree Silver Spring
10.1998 - 10.2023

Senior Concierge

Southern Management
03.1997 - 03.1998

High School Diploma - Science

Northwestern – High School

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Luis Hernandez