Luis Hernandez
Lakewood,CA
Summary
Detail-oriented professional with exceptional communication and project management skills, skilled at navigating fast-paced environments while managing multiple tasks efficiently. Recognized for a proactive approach to identifying and addressing issues, consistently optimizing processes to enhance team performance. Strong ability to collaborate with diverse teams, driving projects to successful completion while maintaining high standards of quality. Committed to continuous improvement and delivering results aligned with organizational objectives.
Overview
18
18
years of professional experience
Work History
Lead, Customer Success
MFour Data Research
10.2021 - Current
- Lead and manage complex, multi-phase research studies that guide companies in making informed decisions about product placement, advertising strategies, and media usage.
- Oversee the full research lifecycle — from study design and methodology to data collection, analysis, and delivery of actionable insights — ensuring accuracy, timeliness, and client value.
- Serve as Core Team Lead, driving initiatives that improve team performance and operational efficiency across direct and broader teams.
- Champion process improvements that streamline workflows, reduce redundancies, and maintain exceptional quality standards.
- Recognized for balancing operational excellence with innovation, achieving measurable efficiency gains without compromising research integrity.
Account Manager
Silver Spur Corporation, a Novvia Group Company
05.2018 - 10.2021
- Develop and manage business opportunities in the Southwest Region by understanding customer needs and production timelines.
- Strengthened existing client relationships, converting per-order customers into purchase agreement partners, improving procurement planning and reducing costs.
- Grew Southern California business by 25% through targeted distributor relationship building.
Operations Supervisor
Mainfreight
07.2016 - 03.2018
- Managed orders for 8–10 accounts, prioritizing based on customer requirements.
- Coordinated inbound shipments and secured transportation for outbound LTL orders.
- Conducted customer presentations to showcase company services and value proposition.
- Trained new employees on warehouse systems, forklift operation, and safety protocols.
- Led Health & Safety committee ensuring TSA compliance.
- Streamlined picking/packing process, reducing mis-ships by 10% and improving efficiency from 70% to 90%.
Buyer
CarMax
01.2008 - 01.2014
- Analyzed market trends to maintain adequate supply levels while reducing costs.
- Built vendor relationships to improve purchasing efficiency.
- Designed and delivered regional training programs for sales, purchasing, and inventory teams.
- Led one-on-one and group training sessions, improving sales performance.
- Inspected inventory for quality assurance.
- Achieved top regional customer satisfaction ranking, contributing to a 20% sales increase.
Skills
- Project Management
- Team Leadership
- Purchasing
- Quality Assurance
- Client Services
- Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead, Customer Success
MFour Data Research
10.2021 - Current
Account Manager
Silver Spur Corporation, a Novvia Group Company
05.2018 - 10.2021
Operations Supervisor
Mainfreight
07.2016 - 03.2018
Buyer
CarMax
01.2008 - 01.2014
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