Luis Hernandez Bonilla
Kissimmee,FL
Summary
Experienced Flight Attendant with a strong background in the domestic and international commercial airline industry. Demonstrated expertise in emergency response and maintaining composure under pressure. Committed to delivering exceptional customer service for a comfortable and enjoyable travel experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Flight Attendant
Southwest Airlines
04.2022 - Current
- Provide exceptional customer service to hundreds of pax
- Assist customers in lifting and stowing luggage into overhead bins
- Serve drinks and snacks
- Actively seek to ensure the safety and comfort of customers if an aircraft experiences delays or hits turbulence
- Administer and coordinate emergency procedures or provide emergency care (performing CPR and basic first aid) when needed
- Respond to and provide clear and accurate directions (verbally and non-verbally) to customers in the event of an emergency
- Make decisions to address issues onboard the aircraft
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Monorail Host
Walt Disney World
06.2021 - 02.2022
- Monitor and operate on-board computer systems for the monorail vehicles
- Load and unload vehicles efficiently while providing a positive guest experience
- Answer guest questions about Walt Disney World's latest experiences
- Ensure guests' and cast members' safety while upholding safety regulations put forth by OSHA and the Walt Disney Company.
- Deliver live spiels to over 300+ guests aboard
- Communicate with fellow cast members, managers, and other lines of business during service interruptions to ensure guests' safety and comfort.
Parking Lot Attendant
Walt Disney World
07.2019 - 06.2021
- Greet new and returning guests
- Answer guest questions about Walt Disney World's latest experiences and directions to a location
- Operate company vehicles to provide transportation to and from the park
- Ensure guests' and cast members' safety while upholding safety regulations put forth by OSHA and the Walt Disney Company.
Attraction Host
Walt Disney World
07.2020 - 11.2020
- Greet new and returning guests
- Maintain and enforce strict and up-to-date cleanliness
- Streamline the loading and unloading of ride vehicles to reach guest capacity targets
- Operate attraction systems and computers
- Ensure guests' and cast members' safety while upholding safety regulations put forth by OSHA and the Walt Disney Company.
Education
Associate of Science - Hospitality Administration And Management
Valencia College
Orlando, FL06.2026
High School Diploma -
Gainesville High School
Gainesville, FL05.2019
Skills
- Cardiopulmonary Resuscitation (CPR)
- First Aid
- Customer Service
- Proficient with Boeing 737-700/800/MAX8 Doors
- Reliability and punctuality
- Multilingual Skills
- Quality Assurance
- Food and beverage preparation
- Cultural Awareness
Certification
- Flight Attendant - Federal Aviation Administration -2022
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Flight Attendant
Southwest Airlines
04.2022 - Current
Monorail Host
Walt Disney World
06.2021 - 02.2022
Attraction Host
Walt Disney World
07.2020 - 11.2020
Parking Lot Attendant
Walt Disney World
07.2019 - 06.2021
Associate of Science - Hospitality Administration And Management
Valencia College
High School Diploma -
Gainesville High School
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