Luis Hernandez Bonilla
Walt Disney World Resort
Orlando,FL
1
Certification
7
years of professional experience
Dynamic professional with extensive experience in customer service and safety protocols, prepared to excel in this role. Strong emphasis on teamwork and adaptability ensures seamless operations while delivering exceptional experiences for passengers. Proficient in conflict resolution, emergency response, and effective communication, consistently maintaining a calm and approachable demeanor that cultivates trust and cooperation among colleagues and passengers. Committed to enhancing service quality and safety standards in fast-paced environments.
Work History
Flight Attendant Mentor
6 Months- Provide ongoing guidance and support to a cohort of new flight attendants throughout their first year of service.
- Serve as a primary point of contact for answering operational questions, troubleshooting inquiries, and assisting with professional development.
- Facilitate a smooth onboarding experience by sharing best practices and fostering confidence in new team members.
Flight Attendant
4 Years 4 Months- Provide exceptional customer service to hundreds of pax
- Assist customers in lifting and stowing luggage into overhead bins
- Serve drinks and snacks
- Actively seek to ensure the safety and comfort of customers if an aircraft experiences delays or hits turbulence
- Administer and coordinate emergency procedures or provide emergency care (performing CPR and basic first aid) when needed
- Respond to and provide clear and accurate directions (verbally and non-verbally) to customers in the event of an emergency
- Make decisions to address issues onboard the aircraft
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Bus Driver
2 Years 4 Months- Operated transit vehicles efficiently while adhering to safety regulations and schedules.
- Provided exceptional customer service by assisting guests with inquiries and ensuring comfort during rides.
- Conducted regular vehicle inspections, identifying maintenance needs to ensure safe operations.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Kept bus interiors clean and tidy to provide comfortable guests environments.
- Answer any question regarding property / direct guests to an fast way to get to they destination.
Monorail Host
8 Months- Monitor and operate on-board computer systems for the monorail vehicles
- Load and unload vehicles efficiently while providing a positive guest experience
- Answer guest questions about Walt Disney World's latest experiences
- Ensure guests' and cast members' safety while upholding safety regulations put forth by OSHA and the Walt Disney Company.
- Deliver live spiels to over 300+ guests aboard
- Communicate with fellow cast members, managers, and other lines of business during service interruptions to ensure guests' safety and comfort.
Parking Lot Attendant
1 Year 11 Months- Greet new and returning guests
- Answer guest questions about Walt Disney World's latest experiences and directions to a location
- Operate company vehicles to provide transportation to and from the park
- Ensure guests' and cast members' safety while upholding safety regulations put forth by OSHA and the Walt Disney Company.
Attraction Host
4 Months- Greet new and returning guests
- Maintain and enforce strict and up-to-date cleanliness
- Streamline the loading and unloading of ride vehicles to reach guest capacity targets
- Operate attraction systems and computers
- Ensure guests' and cast members' safety while upholding safety regulations put forth by OSHA and the Walt Disney Company.
Education
Associate of Science - Hospitality Administration And Management
High School Diploma
Skills
Cardiopulmonary Resuscitation (CPR)
First Aid
Customer Service
Proficient with Boeing 737-700/800/MAX8 Doors
Reliability and punctuality
Multilingual Skills
Quality Assurance
Food and beverage preparation
Cultural Awareness
Customer service
Conflict resolution
Certification
- Flight Attendant - Federal Aviation Administration -2022
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Flight Attendant Mentor
Southwest Airlines
02.2026 - CurrentRead More
Bus Driver
Walt Disney World Resort
04.2024 - CurrentRead More
Flight Attendant
Southwest Airlines
04.2022 - CurrentRead More
Monorail Host
Walt Disney World Resort
06.2021 - 02.2022Read More
Attraction Host
Walt Disney World Resort
07.2020 - 11.2020Read More
Parking Lot Attendant
Walt Disney World Resort
07.2019 - 06.2021Read More
Gainesville High School
High School Diploma
Read More
Valencia College
Associate of Science from Hospitality Administration And Management
Read More