Luis Hernandez Jr
League City,TX
Summary
Results-driven Director of Patient Access/Financial Service experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Overview
24
24
years of professional experience
Work History
Patient Access Director II
Conifer/ CHI St Joseph Bryan Hospital
10.2021 - 06.2023
- Implement process improvement initiatives as directed and needed to achieve both Conifer and Client goals
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Continuously focused on meeting metrics and proactively identifying areas of opportunity by working collaboratively, professionally and fostering positive relationships with both internal and external peers
- Financial Responsibility / Scope (Specify Revenue/Budget/Expense): 1st Facility Bed size: 300+, 2nd Facility Bed size of 100+, 3 mid-sized CAH facilities and multi PT, Imaging Lab Sites, POE: 8+ (Clinic/Satellite is 1 POE), 200M+ Net Patient Revenue
Patient Access/Financial Services Director I
Conifer/ CHI St Lukes The Vintage Hospital
10.2016 - 01.2021
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
Patient Access Director
Parallon/ Mainland Medical Center
08.2015 - 10.2016
- Oversee facility operations of Patient Access functions to ensure that daily operations are maintained according to standards
- Educated all registration staff personnel regarding updates and changes to job positions.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Patient Access Director
Parallon/Texas Orthopedic Hospital
01.2012 - 08.2015
- Oversee facility operations of Patient Access functions to ensure that daily operations are maintained according to standards
- Practice and adhere to the 'Code of Conduct' philosophy and 'Mission and Value Statement'.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Patient Access Manager
Parallon/Kingwood Medical Center
10.2011 - 01.2012
- Perform patient registration function when needed to ensure wait times are kept to a minimum
- Ensure QA on registrations for all areas of Registration
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Provide continuous training for and communicates changes to existing employees
- Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels
Patient Access Supervisor Admitting/ER
Parallon/Bayshore Medical Center
11.2007 - 10.2011
- Assist with the processing of payroll for his/her direct reports by maintaining employee requests, PTO requests, etc
- Maintain accurate attendance records for employees
- Maintain QA statistics (including patient wait times, etc.) and report results to the Director
- Assist with or performs employee evaluations with input from Director
- Directly oversee the daily activities of the registration areas to ensure department standards are met
ER Supervisor / Patient Access
Memorial Hermann Southwest
08.2005 - 11.2007
- Supervise the patient registration flow in the ER and all employee collections
- Work on daily collection report and come up with ways to improve the ER collections
- Work closely with other coordinators and the ER manager on making improvements with the ER Registrations times and customer service
- Other reports that I work on are PCP Report, charge update Report, Time and Attendance and Discharge Report
- Report out to the CFO on our collections for the month and other improvements that we have made within the ER Business Office.
Financial Counselor / Patient Access
Memorial Hermann Southwest
11.2004 - 08.2005
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Certified Bilingual/ Collections/ Insurance Verifier/ Patient Access
HCA/ Mainland Medical Center
05.2001 - 11.2004
- Verified all patient demographic information when registering for services.
- Established contact with ordering physician's office to resolve any issues or to collect missing vital information.
- Acquired billing information by worker's compensation accounts and MVA.
Insurance Verifier / Collections / Financial Counselor / Patient Access
HCA/East Houston Medical Center
08.1999 - 05.2001
- Established contact with ordering physician's office to resolve any issues or to collect missing vital information.
- Verified all patient demographic information when registering for services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Bachelor of Business Administration -
University of Houston
Houston, TX05.2025
Real Estate Certificate -
College of the Mainland
Texas City, TX01.2006
Business Associate Degree / Drafting Certificate -
College of the Mainland
Texas City, TX01.2002
Skills
- Bi-Lingual
- Collections
- Insurance Expert
- Microsoft Expert
- Public Presentation Skills
- Excel
- MS Word
- Power Point
- Designer and Drafting Skills
- Computer Applications
- Communication Skills
- Math Skills and Analytics
- Recordkeeping
- New Staff Training
- Effective Written and Verbal Communication
Websites
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Director II
Conifer/ CHI St Joseph Bryan Hospital
10.2021 - 06.2023
Patient Access/Financial Services Director I
Conifer/ CHI St Lukes The Vintage Hospital
10.2016 - 01.2021
Patient Access Director
Parallon/ Mainland Medical Center
08.2015 - 10.2016
Patient Access Director
Parallon/Texas Orthopedic Hospital
01.2012 - 08.2015
Patient Access Manager
Parallon/Kingwood Medical Center
10.2011 - 01.2012
Patient Access Supervisor Admitting/ER
Parallon/Bayshore Medical Center
11.2007 - 10.2011
ER Supervisor / Patient Access
Memorial Hermann Southwest
08.2005 - 11.2007
Financial Counselor / Patient Access
Memorial Hermann Southwest
11.2004 - 08.2005
Certified Bilingual/ Collections/ Insurance Verifier/ Patient Access
HCA/ Mainland Medical Center
05.2001 - 11.2004
Insurance Verifier / Collections / Financial Counselor / Patient Access
HCA/East Houston Medical Center
08.1999 - 05.2001
Bachelor of Business Administration -
University of Houston
Real Estate Certificate -
College of the Mainland
Business Associate Degree / Drafting Certificate -
College of the Mainland
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