Luis Hernández Flores
Aurelia,Barva
Summary
I am passionate person about leadership, words like perfection, delivery, deadlines, projects and responsibility are part of my ADN. Luis is a candidate always willing to learn and willing to help.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. Security Engineer & Freshers Lead
Fiserv (Infinite Computer Solutions)
01.2019 - Current
- 1.1I am part of Tier2 XML Apigee team, this role will cover planning, execution, and monitoring of any XML/Apigee configuration to solve any issue related with Platform
- There is also Business Unit Portfolio work (daily requests) processed in Service Now for troubleshooting, add/modify application XML files, connectivity between APIGEE and endpoints on the backend
- Basic Panorama, Palo Alto Management projects
- Also, I am the leader of 10-14 people for a Freshers Program, Candidates with/without experience where I need to lead them and align them to our business unit’s needs
- Part of my tasks as leader are: 1.1 meetings, team meetings, annual performance reviews, coordinate activities, prepare performance reports, monitor metrics and SLAs.
- Mentored junior engineers, fostering a culture of continuous learning and professional growth within the team.
Security Deal Assurance Lead (HPE/DXC)
DXC Technology
01.2016 - 01.2019
- I was in charge of Americas Region regarding compliance of certain business actions and transactions to be reviewed and approved by appropriate Delivery Managers
- Coordinate and schedule Security Collaboration Reviews where all suggestions and comments were captured as action items where the SME’s assigned will need to update them during the solution process.
- Streamlined deal processing by efficiently reviewing and verifying transaction documents.
- Improved communication between departments by proactively addressing inquiries and concerns related to deal processing tasks.
Symantec Data Lost Prevention (HP/HPE)
Hewlett Packard Enterprise
01.2011 - 01.2016
- DLP Incident Analysis User Management for DLP consoles, adding, removing users
- Password reset support
- Reports Coordinate all process required for RSA token replacement
- User management Password reset support.
- Collaborated with cross-functional teams to develop and execute loss prevention initiatives that effectively addressed both internal and external risks.
Cisco TAC Security Engineer
SYKES
01.2008 - 01.2011
- Troubleshoot Security Firewall Network issues (ASA, PIX, IDS, IPS) Provide Technical support through email/phone depending of customer's request
- Document in the case all collected information during troubleshooting call/meeting
- Provide high quality customer service
- Implement configurations or scenarios in Cisco TAC labs based on client's network diagram to have a better perspective of the problem and then provide the most feasible solution to the client without affecting the production hours
- Developed comprehensive security policies and procedures for the organization, resulting in improved protection against potential threats.
Barcelo Hotels and Resorts
Barcelo Hotels
01.2006 - 01.2008
- E-business Manager for Central America Hotels Manage rates, digital content for the hotel in the extranets Attend conventions and events
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Casa Conde Hotel
Casa Conde Hotels
01.2005 - 01.2006
- Front Desk Manager Coordinate schedules and process related with the front desk associates Manage company budget Implement new projects to increase customer satisfaction
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Education
Business Administration -
Universidad Latina
Costa Rica01.2012
Cisco Academy - Cisco Networking
Universidad De Costa Rica
Costa Rica01.2008
High School Diploma -
Liceo Nuevo De Hatillo
Costa Rica12.1999
Skills
- APIGEE API proxy (XML gateway)
- Linux fundamentals
- Splunk Enterprise
- DLP Administration
- Public Key Infrastructure Management
- Incident Response
- Wireshark software
- Leadership
- Engineering, Troubleshooting and Project Management
- Data Analytics
- Microsoft Azure Fundamentals (Certified)
- Postman, SecureCRT, Notepad
- Disaster Recovery Strategies
- Firewall Configuration and Management
Certification
- Symantec Data Loss Prevention Administration 11.5 - 2014
- ITIL Fundamentals Version 3 – 2013
- CCNA, CCNA SECURITY and CCNP Security – 2009-2016
- Microsoft Azure Fundamentals 2021
Industry Experience
- Customer Service – (10+ years)
- Security Engineer – (+9 years)
- Leadership (+1 year)
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sr. Security Engineer & Freshers Lead
Fiserv (Infinite Computer Solutions)
01.2019 - Current
Security Deal Assurance Lead (HPE/DXC)
DXC Technology
01.2016 - 01.2019
Symantec Data Lost Prevention (HP/HPE)
Hewlett Packard Enterprise
01.2011 - 01.2016
Cisco TAC Security Engineer
SYKES
01.2008 - 01.2011
Barcelo Hotels and Resorts
Barcelo Hotels
01.2006 - 01.2008
Casa Conde Hotel
Casa Conde Hotels
01.2005 - 01.2006
Business Administration -
Universidad Latina
Cisco Academy - Cisco Networking
Universidad De Costa Rica
High School Diploma -
Liceo Nuevo De Hatillo
- Symantec Data Loss Prevention Administration 11.5 - 2014
- ITIL Fundamentals Version 3 – 2013
- CCNA, CCNA SECURITY and CCNP Security – 2009-2016
- Microsoft Azure Fundamentals 2021
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