Luis Hinojosa
Laredo,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Security Guard
Allied Universal Security Services
Laredo, TX
09.2022 - 02.2024
- Conducted daily security patrols of assigned areas.
- Provided customer service assistance to staff and visitors in a professional manner.
- Identified potential security risks and recommended corrective actions.
- Assisted with searches of personnel, vehicles, packages.
- Conducted detailed inspections of equipment and machinery to ensure they were in compliance with safety regulations.
- Analyzed data collected during inspections to ensure accuracy and consistency.
- Performed regular maintenance checks on production lines to identify any issues needing repair or replacement.
- Maintained records of tools and materials used in the yard.
Sales Associate
Stripes Convenience Store
Laredo, TX
02.2021 - 09.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
Team Lead
McDonald's
Laredo, TX
08.2020 - 09.2021
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
Education
High School Diploma -
United South High School
Laredo, TX06-2020
Skills
- Premises surveillance
- Reliability
- Vigilant and watchful
- Security operations
- Patrolling
- Client Account Management
- Promotional support
- Retail loss prevention
- Customer Needs Assessment
- Product Sales
- Business Development
- Sales Development
- Upselling
- Work Planning
- Quality Improvement
- Client Service
- Cash Handling
Timeline
Security Guard
Allied Universal Security Services
09.2022 - 02.2024
Sales Associate
Stripes Convenience Store
02.2021 - 09.2022
Team Lead
McDonald's
08.2020 - 09.2021
High School Diploma -
United South High School