Luis Hurtado
Miami
Summary
Adaptable professional with 7.5+ years of experience with proven knowledge of curriculum development, personal development, and language proficiency. Aiming to leverage my skills to successfully fill the vacancy at your company.
Overview
8
8
years of professional experience
Work History
Procurement Specialist
Lexiflor
10.2022 - Current
- Developed and implemented procurement strategies to optimize supply chain efficiency.
- Conducted supplier evaluations and negotiations to secure favorable terms and pricing.
- Managed procurement processes, ensuring compliance with company policies and industry standards.
- Collaborated with cross-functional teams to forecast demand and streamline purchasing activities.
- Analyzed market trends to identify cost-saving opportunities and mitigate supply risks.
- Trained junior staff on procurement best practices and system utilization for improved performance.
- Established strong relationships with key suppliers to enhance collaboration and reliability of supplies.
- Led initiatives to automate procurement workflows, resulting in increased operational efficiency.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
- Improved supplier relationships through regular communication and collaboration, enhancing overall service quality.
English Teacher
Flanders Kindergarten
07.2019 - 07.2022
- Developed and implemented English curriculum to meet the needs of students.
- Incorporated technology into daily lessons to enhance instruction.
- Maintained records of student progress by monitoring grades throughout the year.
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
- Provided feedback on written assignments submitted by students.
- Adapted teaching methods based on each student's unique needs and abilities.
- Provided individualized instruction for struggling students.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
- Designed assessments to monitor student progress in English language development.
- Fostered a positive learning environment to enhance student participation and motivation.
Guest Service Representative
Hotel Iberostar Daiquiri
04.2018 - 07.2019
- Managed customer inquiries through phone, email, and chat, ensuring timely and accurate responses.
- Resolved complex customer issues by collaborating with cross-functional teams for effective solutions.
- Developed comprehensive knowledge base for frequently asked questions, improving self-service options for customers.
- Led initiatives to enhance the customer experience through feedback collection and analysis of service metrics.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Operations Coordinator
Viajes Cubanacan
09.2017 - 03.2018
- Assisted with the organization and execution of operational processes.
- Maintained accurate records of all operational activities.
- Prepared budgets based on projected costs associated with operations.
- Managed communications between departments to ensure efficient operations.
- Liaised between customers and management to ensure smooth operations delivery.
- Formed and sustained strategic relationships with clients.
Education
Bachelor of Arts - English Language And Literature And French
Marta Abreu University of Las Villas
Ciego De Avila, Cuba07-2017
Skills
- Supplier contracts
- Microsoft Office advance handling
- Advance knowledge and handling of computer software
- Effective communication
- Writing and verbal communication in English and Spanish
- Relationship building
- Outgoing personality
- Conflict resolution
- Exceptional customer service
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Business development
- Dispute mediation
- Client account management
Languages
English
Full Professional
French
Professional
Spanish
Native/ Bilingual
Timeline
Procurement Specialist
Lexiflor
10.2022 - Current
English Teacher
Flanders Kindergarten
07.2019 - 07.2022
Guest Service Representative
Hotel Iberostar Daiquiri
04.2018 - 07.2019
Operations Coordinator
Viajes Cubanacan
09.2017 - 03.2018
Bachelor of Arts - English Language And Literature And French
Marta Abreu University of Las Villas
Education and Training
other