Summary
Overview
Work History
Education
Skills
Timeline
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Luis Ibanez

Phoenix,AZ

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

13
13
years of professional experience

Work History

Server

Flint by Baltaire
Phoenix, AZ
10.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Server/ Shift Manager

Pita Jungle
Phoenix, AZ
03.2020 - Current
  • Provide fast, friendly, professional service to all guest
  • Being friendly and attentive to all guest, making sure they are greeted and feel welcomed
  • Taking customized orders and making sure proper delivery is made
  • Promoting beverage sales, add ons and desserts to increase sales
  • Following all alcohol laws and regulations
  • Handling and processing payments

Bartender

Charlie’s Phoenix
06.2019 - 03.2020
  • Provide fast, friendly, professional service to all bar patrons
  • Driving beverage sales to increase sales for the business
  • Quickly removing clutter and constantly maintaining a clean working environment and service area
  • Ensuring all proper work equipment is set up and all alcohol is stocked and in place
  • Maintaining a positive working environment with fellow staff and management
  • Setting up and decorating for all special events
  • Following all alcohol laws and regulations

Server

Olive Garden
04.2019 - 10.2019
  • Ensuring the highest level of customer service, being friendly and attentive to guests needs
  • Taking customized orders and making sure proper delivery is made
  • Promoting beverage sales, add ons and desserts to increase sales
  • Cleaning and pre-bussing to ensure cleanliness
  • Working cohesively with service partners, wait staff, hosts and kitchen staff
  • Handling and processing payments
  • Making sure guests are happy and feel welcome

Assistant Manager

Armani Exchange
06.2014 - 04.2019
  • Driving the implementation of company merchandising guidelines for Men’s Collection
  • Manage employee training, development, and engagement (sales practices/loss prevention)
  • Brand reassurance through personalized shopping experience
  • Monthly floor sets, shipping and receiving of inventory
  • Daily Administrative responsibilities: Store opening/closure, POS systems, bank deposits, store budgeting, sales data comparisons, supply order fulfillments
  • Executed plans to increase sales and profitability
  • Produce monthly schedules for associates and management

Sales Associate

Armani Exchange
04.2012 - 01.2014
  • Ensured the highest level of customer service
  • To maintain the selling floor and merchandise
  • Assisted manager with executing floor sets
  • Ensured compliance with all company policies, procedures and directives
  • Coordinated the stock room with new shipment

Education

BS - Nutrition (Dietetics)

Arizona State University

Real Estate License -

Arizona School of Real Estate & Business
01.2013

Associates in Arts - undefined

Phoenix Community College
01.2012

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Cleanliness standards

Timeline

Server

Flint by Baltaire
10.2023 - Current

Server/ Shift Manager

Pita Jungle
03.2020 - Current

Bartender

Charlie’s Phoenix
06.2019 - 03.2020

Server

Olive Garden
04.2019 - 10.2019

Assistant Manager

Armani Exchange
06.2014 - 04.2019

Sales Associate

Armani Exchange
04.2012 - 01.2014

Associates in Arts - undefined

Phoenix Community College

BS - Nutrition (Dietetics)

Arizona State University

Real Estate License -

Arizona School of Real Estate & Business
Luis Ibanez