LUIS JACOME
North Bergen
Summary
Customer-centric hospitality professional with expertise in managing operations across restaurants, entertainment venues, sporting events, and water parks. Certified Lifeguard skilled in ensuring guest safety and enhancing experiences in fast-paced settings. Strong communicator with effective problem-solving and teamwork abilities, committed to delivering exceptional service to diverse populations.
Overview
2
2
Languages
1
1
Certification
2
2
years of professional experience
Work History
Lifeguard
DreamWorks Water Park
East Rutherford
01.2026 - Current
- Respond quickly and effectively to emergencies following lifeguard and first aid procedures.
- Monitor guests and water attractions to ensure a safe environment.
- Enforce water park safety rules and regulations.
- Performed routine inspections of assigned areas and safety equipment to uphold safety standards.
- Maintain a clean and safe environment for guests and team members.
- Collaborated with supervisors and fellow lifeguards to maintain smooth daily operations.
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
Guest Services – FIFA World Cup 2026
MetLife Stadium
New Jersey
01.2026 - Current
- Assisted thousands of international guests, enhancing their match experience during FIFA World Cup.
- Provided exceptional customer service, fostering positive interactions with fans from diverse cultural backgrounds.
- Provided directions, event information, and customer assistance in a fast-paced environment.
- Managed crowd flow, ensuring smooth and organized guest entry and exit.
- Assisted guests with accessibility needs and special requests.
- Worked alongside stadium operations and security teams to ensure a safe and enjoyable experience.
Guest Experience (GE) Ambassador
Big SNOW
East Rutherford
09.2025 - 03.2026
- Welcomed guests, delivering exceptional customer service to enhance their overall visit.
- Promoted safety and enjoyment to create memorable experiences for guests.
- Resolve guest concerns professionally and efficiently.
- Explain safety procedures, attraction rules, and equipment requirements.
- Collaborate with team members to ensure smooth operations during peak attendance.
- Supported daily operations, ensuring cleanliness and organization to maintain high standards.
Waiter
Mathews Food and Drink
Jersey City
03.2024 - 12.2024
- Provided exceptional customer service in a fast-paced restaurant, enhancing guest satisfaction.
- Addressed and resolved customer concerns effectively, contributing to a positive dining experience.
- Collaborated with kitchen staff to streamline service flow and ensure prompt meal delivery.
- Took accurate food and beverage orders.
- Processed cash and credit card transactions.
- Maintained cleanliness and organization of dining areas.
- Worked efficiently under pressure during busy shifts.
- Supported restaurant opening and closing procedures.
Education
High School Diploma -
Weehawken High School
WeehawkenSkills
- Aquatic Rescue Techniques
- Emergency Response
- Emergency Preparedness
- Hazard Identification
- Safety Compliance
- Event Safety Coordination
- Accident Documentation
- Customer Service
- Guest Relations
- Customer Experience
- Client Satisfaction
- Guest Engagement
- Conflict Resolution
- Active Listening
- Communication
- Oral Communication
- Team Collaboration
- Interpersonal Skills
- Leadership
- Time Management
- Multitasking
- Attention to Detail
- Adaptability
- Problem Solving
- Critical Thinking
- Decision Making
- Ability to Work Under Pressure
- Ability to Work Under Pressure
Certification
- American Red Cross Lifeguard Certification
- CPR/AED Certified
- First Aid Certified
Languages
English
Professional
Spanish
Full Professional
Timeline
Lifeguard
DreamWorks Water Park
01.2026 - Current
Guest Services – FIFA World Cup 2026
MetLife Stadium
01.2026 - Current
Guest Experience (GE) Ambassador
Big SNOW
09.2025 - 03.2026
Waiter
Mathews Food and Drink
03.2024 - 12.2024
High School Diploma -
Weehawken High School