LUIS JARAMILLO
GRANADA HILLS,CA
Summary
An innovative and goal oriented professional, a dedicated administrator with a successful 5-year career in hospitality and human resources sector. Dynamic and versatile able to deliver results in busy business environments. A team player, effective leader, highly skilled in working under pressure and adapting changes and challenges, able and capable to enhance employee engagement and boost performance. Excellent history in meeting organizational goals, utilization of best practices, optimal customer satisfaction with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
General Manager
CHRONO TOYS
01.2022 - Current
- Oversee all store operations
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Ability to use management software and schedule employees accordingly
- Analyze staff evaluations and feedback to improve the customer’s experience
- Effectively enforce protocols to maintain safe and clean work environment
- Monitor and maintain proper staffing and labor costs
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
Area Operations Manager/Server Shift Leader
DAVE AND BUSTERS
01.2020 - 01.2022
- Cultivated warm relationships with guest and team members
- Keep immediate supervisors promptly and fully informed of all problems or unusual matters of significance
- Participates in all incentives and contests, driving team morale and promoting the brand
- Effectively enforce restaurant protocols to maintain a safe and clean work environment as well as following alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Ability to coach employees by immersing Dave and Buster culture.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly, maintain proper staffing and labor costs.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully driving district's sales expectations.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
Assistant General Manager
GAMESTOP
01.2020 - 01.2022
- Support the Store Manager in all facets of store operations including ensuring that the store staff provides friendly, open and enthusiastic customer service, in person and on the phone
- Ability to use management software
- Analyze staff evaluations and feedback to improve the customer’s experience
- Monitor and maintain proper staffing and labor costs
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
Assistant General Manager
COFFEE BEAN
01.2018 - 01.2020
- Oversee all front and back of the house operations
- Ability to use cafe management software
- Analyze staff evaluations and feedback to improve the customer’s experience
- Effectively enforces cafe protocols to maintain a safe and clean work environment
- Monitor and maintain proper staffing and labor costs
- Jacqueline Ponce 818-738-3447
Emergency Dispatcher , Trainer
LIFE ALERT
01.2017 - 01.2021
- Handling emergency signals nationwide and saving people from catastrophic outcomes
- Phone contact and program services
- Maintain client information through data entry into program database system
- Prepare and submit monthly, quarterly, and annual reports
- Evaluated job performances, set goals for improved performance
- Additional tasks, projects, and responsibilities as assigned by supervisor
- Maintained high quality assurance monitor scores by abiding to protocol and verbatim scripting
- Monitor and maintain proper staffing and labor costs
- Diana Corado 818-450-6580
Education
Psychology
Pierce College
High School Diploma -
Granada Hills Charter High School
Granada Hills, CA06.2014
Martial Arts
Abrigo
Skills
- Management– Administration–Trainer- Demonstrates Excellent Teamwork, Communication, People Skills
- Team leader, Type 60wpm
- Software: MS Office Suite – Windows 7, 8,Excel, PowerPoint
- Operational Efficiency
- Customer Relationship Management
- Personnel Training
- Human Resource Management
- Staff Schedule Administration
- Marketing Initiatives
- Customer Service Management
- Performance Strategies
- Quality Control Guidelines
Timeline
General Manager
CHRONO TOYS
01.2022 - Current
Area Operations Manager/Server Shift Leader
DAVE AND BUSTERS
01.2020 - 01.2022
Assistant General Manager
GAMESTOP
01.2020 - 01.2022
Assistant General Manager
COFFEE BEAN
01.2018 - 01.2020
Emergency Dispatcher , Trainer
LIFE ALERT
01.2017 - 01.2021
Psychology
Pierce College
High School Diploma -
Granada Hills Charter High School
Martial Arts
Abrigo
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