Luis Jaramillo
Brooklyn,NY
Summary
Dedicated and adaptable with great communication, attitude, and technological skills. Seeking opportunities to grow and expand skills while aiming to leverage abilities to contribute to the company's success. Identifies and quickly closes any knowledge gaps to offer value to the employer and team. Reliable candidate ready to take on challenges using problem-solving and task prioritization. Considered hardworking, ethical, and detail-oriented by peers and coworkers, consistently staying on top of demands in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Event Producer
Level 3
05.2024 - Current
- Implemented protocols and procedures to effectively manage planning process.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Developed creative themes for events and created related activities to engage attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Utilized social media to promote events and increase attendance.
- Developed detailed event reports, documenting all aspects of each event.
SOCIAL MEDIA STRATEGIST
Leak NYC
08.2023 - 05.2024
- Refined digital advertising strategies by creating multimedia content for advertising campaigns
- Implemented testing and experimentation, expanding presence across growing social media channels
- Optimized social monitoring techniques to capture and raise awareness of relevant conversations and news
- Collaborated with department members to build brand consistency in social media messages
- Built and ran social media campaigns, aligning with corporate brand strategy
- Attended staff conferences to provide management with information and proposals concerning promotion, distribution, design and pricing of company products and services
- Conducted research on consumer opinions and marketing strategies, collaborating with marketing professionals, statisticians, pollsters and other professionals
- Forecasted and tracked marketing and sales trends, analyzing collected data
- Researched social media trends and monitored competitor activity, evolving highly relevant social content.
Social Media Coordinator
Twenty Three Grand
07.2023 - 10.2023
- Created social media content with consistent content and tone.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Crafted and implemented strategies to increase search visibility and website traffic.
- Researched and analyzed industry trends to inform search marketing strategies.
- Collaborated with designers, copywriters and developers, creating effective search marketing campaigns.
Restaurant Waiter
Veranda
03.2023 - 07.2023
- Answered customers' questions, recommended items, and recorded order information.
- Communicated with kitchen staff to enable accurate food preparation.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
RESTAURANT WAITER
The Paramount
03.2022 - 12.2022
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Memorized menu to help diners make informed meal choices
- Exercised focus and concentration to keep track of tables and remember orders
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Attended company and restaurant required trainings and meetings, improving skills
- Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff
- Described ingredients and cooking methods to explain preparation of various food items
- Memorized frequent customer preferences to build relationships and loyalty
- Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff
- Suggested additional items to customers to increase restaurant sales
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Greeted and accommodated guests, building positive experience from first interaction
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
RESTAURANT WAITER
Scampo
04.2022 - 11.2022
- Take food and drink orders from customers accurately and with a positive attitude
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Engage with customers in a friendly manner
- Knowledge of the menu, with the ability to make suggestions
- Ensure tables are enjoying their meals and take action to correct any problems
- Collect payments from tables
- Prepare checks that itemize and total meal costs and sales taxes
- Help food preparation staff when necessary
- Completed cleaning, silverware management and server station organization
- Addressed guest complaints and worked with management or kitchen staff to provide timely resolutions
- Poured wine and beer for orders to support bar operations during busy periods
- Worked assigned tables to refill beverages and tend to additional requests
- Bussed tables and replenished condiments and place settings during high-volume shifts
- Recorded guests' food and drink orders using hand-held devices
- Addressed special requests and dietary requirements or sensitivity
- Worked with kitchen crew and FOH employees to maintain seamless service
- Memorized permanent menu offerings and ingredients, seasonal fare and daily specials
- Minimized complaints by keeping drinks full and delivering correct orders
- Managed customer expectations, communicating realistic food preparation times and opinions on menu items
- Increased bill totals by suggesting drinks, desserts and other add-on purchases
- Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables
- Satisfied customers with fast, friendly and knowledgeable support.
DENTAL INTERN
New Hope Solesbury Dental Associates
10.2021 - 03.2022
- Preparing patients for dental work
- Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures
- Recording treatment information in patient records
- Exposing dental x-rays from dental diagnostics and caring for dental x-ray equipment
- Giving patients information on dental hygiene, oral health care, and plaque control programs
- Collecting and recording medical and dental histories
- Forming preliminary impressions for study casts and occlusal registrations for mounting study casts
- Ordering dental supplies and maintaining dental equipment inventory.
DENTAL RECEPTIONIST
New Hope Solesbury Dental Associates
10.2021 - 03.2022
- Interviewed patients to complete case histories or intake and insurance forms
- Greeted persons entering establishment to determine nature and purpose of visit
- Filed data received from insurance carriers and secondary providers in appropriate patient charts
- Scheduled appointments and maintained and updated appointment calendars
- Transmitted information or documents to doctor offices, pharmacies and patients through fax machine, email and telephone.
BARBACK
Naco Taco
01.2021 - 07.2021
- Rotated and restocked produce, beer and wine in coolers and liquor rooms
- Collected, washed and restocked glass and barware for repeated use
- Maintained adequate supplies of items, such as clean linens, silverware, glassware, dishes, and trays
- Mixed and prepared flavors for mixed drinks
- Sliced and pitted fruit used to garnish drinks.
LIFEGUARD
MASS Department of Conservation & Recreation
05.2018 - 09.2020
- Documented incidents and injuries and submitted report to supervisor at end of shift
- Recognized swimmers in need of assistance, immediately acting to provide aid
- Enforced safety policies and rules to guests to prevent accidents
- Communicated effectively with fellow employees and patrons
- Developed strong working relationships with other employees and general public
- Completed and maintained records of weather and beach conditions, emergency medical treatments performed, and relevant incident information.
RESTAURANT WAITER
Villa Franchesca
09.2019 - 02.2020
- Operated cash register to process payments from customers for take-out and dine-in services
- Promoted items on beverage lists and restaurant specials to increase overall sales
- Stocked cabinets or serving areas with condiments and refilled condiment containers
- Served food to customers when waiters and waitresses needed assistance.
WAITER
OTTO
08.2018 - 02.2020
- Answered phone calls to take reservations and address guest questions and concerns
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers
- Closed out podium at end of shift and maintained order and organization
- Greeted patrons and coordinated table assignments to meet party preferences and requests.
COUNTER SERVER
OTTO
11.2017 - 08.2018
- Operated cash register to process payments from customers for take-out and dine-in services
- Promoted items on beverage lists and restaurant specials to increase overall sales
- Stocked cabinets or serving areas with condiments and refilled condiment containers
- Served food to customers when waiters and waitresses needed assistance.
HOST
OTTO
08.2017 - 12.2017
- Answered phone calls to take reservations and address guest questions and concerns
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers
- Closed out podium at end of shift and maintained order and organization
- Greeted patrons and coordinated table assignments to meet party preferences and requests.
Education
Associate of Arts -
University of Massachusetts Boston
Boston, MABachelor of Arts -
New York City College of Technology of The City University of New York
Brooklyn, NYSkills
- Detailed Orientated
- Computer Proficiency
- Positive Attitude and Energetic
- Sales and Marketing Methods
- Optimizing Profitability
- Public Relations
- Creative Direction
- Staff Leadership
Certification
- First Aid/CPR Certified
Languages
Spanish
Portuguese
Timeline
Event Producer
Level 3
05.2024 - Current
SOCIAL MEDIA STRATEGIST
Leak NYC
08.2023 - 05.2024
Social Media Coordinator
Twenty Three Grand
07.2023 - 10.2023
Restaurant Waiter
Veranda
03.2023 - 07.2023
RESTAURANT WAITER
Scampo
04.2022 - 11.2022
RESTAURANT WAITER
The Paramount
03.2022 - 12.2022
DENTAL INTERN
New Hope Solesbury Dental Associates
10.2021 - 03.2022
DENTAL RECEPTIONIST
New Hope Solesbury Dental Associates
10.2021 - 03.2022
BARBACK
Naco Taco
01.2021 - 07.2021
RESTAURANT WAITER
Villa Franchesca
09.2019 - 02.2020
WAITER
OTTO
08.2018 - 02.2020
LIFEGUARD
MASS Department of Conservation & Recreation
05.2018 - 09.2020
COUNTER SERVER
OTTO
11.2017 - 08.2018
HOST
OTTO
08.2017 - 12.2017
Associate of Arts -
University of Massachusetts Boston
Bachelor of Arts -
New York City College of Technology of The City University of New York
- First Aid/CPR Certified
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