Luis Jimenez
Kissimmee,FL
Summary
Dynamic leader with proven expertise in staff training and development, and a track record of driving sales growth. At Sunglass Hut, enhanced customer satisfaction and team morale, leveraging strong retail operations skills. Excelled in recruiting and staff development, fostering a positive work environment and boosting employee performance, track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Sunglass Hut
03.2021 - 10.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
Associate
Amazon
06.2020 - 05.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Supervisor
Sundial Cafe
11.2019 - 07.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
High School Diploma -
Instituto Educacional Aragua
Maracay, Venezuela09-2018
Skills
- Staff Training and Development
- Retail Operations
- Employee Scheduling
- Recruiting and interviewing
- Staff Development
- Sales Growth
- Employee performance evaluation
Accomplishments
- Successfully promoted and developed talent within our team across the region.
- Improved sales and multiple KPIs over last years.
- Managed successfully a team of 20 associates on a 5 million dollar volume store for consecutive years.
- Achieved a record of $250,000 sales at a separate store during a seasonal event while managing my home store.
- Shared Wins KCI Award winner in the Orlando/Tampa Region for 2023. And Q1 of 2024.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Assistant Manager
Sunglass Hut
03.2021 - 10.2024
Associate
Amazon
06.2020 - 05.2021
Supervisor
Sundial Cafe
11.2019 - 07.2020
High School Diploma -
Instituto Educacional Aragua
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