Luis Jimenez Lima
Fresno,CA
Summary
Dynamic Customer Service Representative with proven expertise at Fred Loya Insurance, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and product knowledge, I effectively upsold services, contributing to sales growth. Bilingual in Spanish, I ensured timely assistance, fostering a positive customer experience.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Fred Loya Insurance
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Education
Fresno Adult School
Fresno, CA06-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Product knowledge
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Fred Loya Insurance
06.2024 - Current
Fresno Adult School
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