Luis Joo
Sacramento,USA
Summary
Ambitious Supervisor Trainee prepares for future supervisory responsibilities by completing basic operations and management skills training while learning about key aspects of business. Demonstrates strong service quality ethic through personal example and thorough understanding of role in meeting or exceeding customer expectations. Consistently leverages management systems and other technologies to analyze productivity levels and recommend changes.
Overview
10
10
years of professional experience
Work History
Catering Supervisor
Chando's Enterprise
03.2023 - 11.2023
- Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
- Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
- Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
- Increased repeat business with excellent customer service, addressing client concerns promptly and professionally.
- Assisted in recruiting top culinary talent to maintain a high standard of food quality at all catered events.
- Established an environment of respect among staff members by modeling professionalism in every aspect of our work together.
Warehouse Associate
Sonray
04.2022 - 01.2023
- Separated, labeled, and verified count of incoming deliveries, contributing to a 15% decrease in counting errors
- Located and pulled stock for deliveries
- Prepared product for shipment by boxing, shrink wrapping, and labeling
- Met physical demands of the job, including long periods of standing, lifting and carrying products, and climbing ladders to stock shelves and fill orders
- Ensured a clean and safe work environment.
Business-to-Business Sales Executive
Millicom International Cellular
04.2018 - 11.2021
- Cultivated relationships with a portfolio of 150 enterprise accounts, adding new revenue by proactively offering additional solutions related to broadband solutions, cellular service, cyber security, and cloud
- Generated customized sales quotes and demonstrated products to at least 20 prospects per month
- Reached 90% or greater customer satisfaction ratings for 3 consecutive years by providing high-touch customer project management from design through production
- Achieved $1000 monthly sales goals during work from home transition, exceeding cold call quota by at least 30 calls each month.
Sales Representative Team Leader
Telefonica S.A, Movistar
07.2017 - 04.2018
- Increased sales revenue by implementing strategic marketing plans and fostering strong relationships with clients.
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Developed new business opportunities by prospecting potential clients and presenting product benefits.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
Sales Representative
Nova Management
12.2023 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Built lasting relationships with customers, leading to repeat business and increased referral rates.
- Drove team success by participating actively in group training sessions and sharing insights gained from field experience.
Back Office Executive
Telefonica S.A, Movistar
01.2015 - 07.2017
- Streamlined back office processes by implementing efficient document management systems and reducing manual tasks.
- Enhanced data accuracy in financial reports by conducting thorough analysis and cross-checking of information.
- Reduced turnaround time for client inquiries by prioritizing tasks and ensuring timely responses to requests.
- Improved interdepartmental communication through regular meetings, detailed reporting, and proactive collaboration on projects.
Anti-Money Laundering (AML) Compliance Officer
INISER
06.2014 - 12.2014
- Enhanced AML compliance by implementing risk-based monitoring systems and procedures.
- Reduced regulatory risks by conducting thorough customer due diligence and periodic reviews.
- Improved transaction monitoring processes for detecting suspicious activities and potential money laundering threats.
- Collaborated with cross-functional teams for developing and updating AML policies and procedures in line with regulatory changes.
- Prepared reports, metrics and research to support fraud initiatives and projects.
Education
BBA - Finance
UCA Centroamerican University
Managua, Nicaragua01.2012
Skills
- Client relations
- Account development
- Sales Presentations
- Estrategic Planning
- Sales quote
- Time Management
- Customer Service
- Network Development
Languages
SPANISH
ENGLISH
Timeline
Sales Representative
Nova Management
12.2023 - Current
Catering Supervisor
Chando's Enterprise
03.2023 - 11.2023
Warehouse Associate
Sonray
04.2022 - 01.2023
Business-to-Business Sales Executive
Millicom International Cellular
04.2018 - 11.2021
Sales Representative Team Leader
Telefonica S.A, Movistar
07.2017 - 04.2018
Back Office Executive
Telefonica S.A, Movistar
01.2015 - 07.2017
Anti-Money Laundering (AML) Compliance Officer
INISER
06.2014 - 12.2014
BBA - Finance
UCA Centroamerican University
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