Luis LealCaceres
Framingham,MA
Summary
Experienced and personable Food and Customer Service Worker knowledgeable about cooking, food safety and customer service. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains great performance in both individual and team-focused duties.
Overview
4
4
years of professional experience
Work History
Food Service Team Member
Lifetime Fitness Cafe
06.2021 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Counted money in cash drawers during end of shifts.
- Distributed food during busy peak periods to drive customer satisfaction.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Food Service Team Member
Launch Trampoline Park
04.2021 - 12.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Guest Service Team Leader
Launch Trampoline Park
11.2019 - 12.2022
- Quickly resolved guest's concerns and came up with solutions that kept them satisfied.
- Processed guest payments and provided accurate change.
- Supported team members by offering constructive feedback and coaching as needed.
- Trained junior team members in customer service strategies and property policies.
Cashier
Wegmans Supermarket
04.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with accurately
- Built relationships with customers to encourage returning
Education
BBA - Marketing
University of Massachusetts - Lowell
Lowell, MA05.2027
High School Diploma -
Framingham High School
Framingham, MA05.2023
Skills
- Team collaboration
- Effective communication
- Excellent customer service
- Open-minded
- Cash Handling
- Maintained Organization
- Attention to detail
- Empathy and understanding
- Adaptability
- Bilingual (Spanish-speaking)
Languages
Spanish
Native or Bilingual
Timeline
Food Service Team Member
Lifetime Fitness Cafe
06.2021 - Current
Food Service Team Member
Launch Trampoline Park
04.2021 - 12.2022
Cashier
Wegmans Supermarket
04.2021 - 06.2022
Guest Service Team Leader
Launch Trampoline Park
11.2019 - 12.2022
BBA - Marketing
University of Massachusetts - Lowell
High School Diploma -
Framingham High School
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