Luis Lemus
Sun Valley,CA
Summary
Dynamic professional with a proven track record in sales strategy and relationship building at T-Mobile. Bilingual in Spanish, effectively communicates with diverse clients to drive customer satisfaction and loyalty. Recognized for implementing service improvements that enhanced ratings, demonstrating a commitment to exceptional results.
Overview
18
18
years of professional experience
Work History
Driver
Independent Contractor - Self Employed
Los Angeles, CA
03.2022 - Current
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported passengers safely from one destination to another in a timely manner while following all traffic laws and regulations.
- Maintained high ratings from passengers for cleanliness, safety, and customer service.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Mobile Expert
T-Mobile
Van Nuys, CA
09.2017 - 02.2022
- Formulated effective sales strategies to increase customer satisfaction, and drive sales growth.
- Analyzed customer service surveys to implement improvements in satisfaction ratings.
- Identified up selling opportunities by assessing customer needs for additional products or services.
- Greeted customers warmly and established rapport to build trust and loyalty.
Solution Specialist
Verizon Wireless
Panorama City, CA
06.2010 - 08.2016
- Promoted products and services to facilitate effective use of new technology by guests.
- Addressed customer needs urgently to ensure high satisfaction levels.
- Cultivated strong relationships with business customers through thorough post-sale follow-up.
- Diagnosed and resolved hardware and software issues across various mobile devices.
Assistant Manager
RadioShack
Los Angeles, CA
11.2007 - 05.2010
- Motivated team members to establish clear objectives aligned with company goals.
- Maintained visually appealing displays to enhance store presentation and effectiveness.
- Delivered exceptional customer service to promote and differentiate company brand.
- Conducted interviews, hiring, and training of new customer service representatives for quality assurance.
Education
High School Diploma -
Los Angeles High School
Los Angeles, CA01-2007
Skills
- Goal orientation
- Sales strategy development
- Relationship management
- Effective communication skills
- Bilingual proficiency in Spanish
Timeline
Driver
Independent Contractor - Self Employed
03.2022 - Current
Mobile Expert
T-Mobile
09.2017 - 02.2022
Solution Specialist
Verizon Wireless
06.2010 - 08.2016
Assistant Manager
RadioShack
11.2007 - 05.2010
High School Diploma -
Los Angeles High School
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