Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis Lemus

Dallas,TX

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

6
6
years of professional experience

Work History

Shift Lead Manager

Walgreens Boots Alliance
10.2021 - 04.2023
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Set overall vision and provided team leadership.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Completed after shift review reports to remind supervisors of completed work.
  • Measured team performance and reported metrics to leadership team members.
  • Delegated high volumes of work to empower team, build trust, and assist with professional development.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Tracked receipts, employee hours, and inventory movements.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Security Guard

Merchants Industrial Security
03.2020 - 10.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Picker Packer

Amazon
06.2020 - 04.2021
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Scanned packages and boxes and moved to loading dock for shipment.

Delivery Driver

Picasos Pizza And Grill
06.2019 - 02.2020
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.

Food Service Worker

Marble Slab Creamery
07.2017 - 02.2020
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Education

No Degree - Computer Science

Richland College
Dallas, TX

High School Diploma -

North Dallas High School
Dallas, TX
06.2017

Skills

  • Job Assignments
  • Cash Handling
  • Policy Administration
  • Post-Incident Reviews
  • Reporting
  • Delegating Work
  • Inventory Accuracy
  • Corrective Actions
  • Safety and Security Enforcement
  • Inventory and Supply Management
  • Financial Data Analyzation
  • Customer Loyalty
  • Social Media Platforms
  • Shift Work
  • Loss Prevention Strategies
  • Customer Experience Management
  • Reviewing Performance
  • Data Collections
  • POS Transactions
  • Site Investigations
  • Tracking Metrics
  • Directing Team Members
  • Union Negotiations
  • Data Accuracy
  • Schedule Management
  • Billing and Payment Processing
  • Professional Speaking
  • Performance Appraisal
  • Leading Employees
  • Company Safety Policies
  • Persuasive Negotiations
  • Emergency Calls
  • Process Improvement
  • POS Inventory System Operation
  • Credit Card Transaction Processing
  • Operations Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Lead Manager

Walgreens Boots Alliance
10.2021 - 04.2023

Picker Packer

Amazon
06.2020 - 04.2021

Security Guard

Merchants Industrial Security
03.2020 - 10.2021

Delivery Driver

Picasos Pizza And Grill
06.2019 - 02.2020

Food Service Worker

Marble Slab Creamery
07.2017 - 02.2020

No Degree - Computer Science

Richland College

High School Diploma -

North Dallas High School

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Luis Lemus