Luis Leon
Edinburg,Texas
Summary
Driven by great motivation, providing for my family, with always trying my best at what I do I have great customer service skills, also a fast learned. I'm ready for any challenge coming my way.
Overview
6
6
years of professional experience
Work History
Assistant Manager
El Tigre
, Tx
01.2020 - 07.2021
- Kept all paperwork current and compliant with internal standards and legal requirements.
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service.
- Oversaw employee training and all staff management tasks.
- Coordinated employee schedules to provide adequate staff coverage.
- Count deposit each morning.
Team Leader
Oreilys Auto Parts
, Tx
12.2017 - 09.2019
- Managed team recordkeeping, tracking daily production and inventory use for senior management.
- Kept team's work in line with strict standards, carefully following outlined production orders and specifications.
- Improved team performance by training employees in new techniques and monitoring daily activities.
- Maximized machinery uptime by coordinating routine preventive maintenance actions on ROTOR CUTTER production equipment.
- Count Deposit Kept inventory records updated and prepared standard reports for management review.
Customer Service Phone Agent
Teletech Mcallen, Tx
07.2017 - 08.2017
- Employed empathetic approach to maximize opportunity, build rapport with customers, and actively listen to needs.
- Handled basic account update procedures and common requests to maintain current system information.
- Managed high volume of claims calls and verified eligibility for requested and optimal solutions to diverse problems.
- Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans.
Assistant Manager
Payless Shoes
Mcallen, Texas
02.2015 - 06.2017
- Maximized employee performance with effective training and close mentoring.
- Met customer demands by tracking market changes and adapting strategies to match.
- Managed daily workloads by organizing effective schedules and delegating tasks.
Education
High school diploma -
juarez lincoln high school mission
Skills
Fast Learnerundefined
Timeline
Assistant Manager
El Tigre
01.2020 - 07.2021
Team Leader
Oreilys Auto Parts
12.2017 - 09.2019
Customer Service Phone Agent
Teletech Mcallen, Tx
07.2017 - 08.2017
Assistant Manager
Payless Shoes
02.2015 - 06.2017
High school diploma -
juarez lincoln high school mission
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