Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Luis Leon

Rome,NY

Summary

Experience in customer service encompasses addressing routine client requests through various communication methods, ensuring accurate information is provided regarding products and services. Successfully de-escalated customer concerns by employing active listening and interpersonal communication skills, resulting in improved customer experiences. Maintained a focus on upselling opportunities based on identified customer needs, enhancing overall service delivery. Capable of navigating a fast-paced environment while managing multiple systems and tasks effectively.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Detailer

NYE Automotive Group
Oneida, NY
05.2024 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided accurate information about products and services to customers.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Crew Member

KFC
Rome, New York
10.2022 - 05.2024
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed positive relationships with customers through friendly interactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming, providing frontline customer support or assistance with product and service transactions.

Education

High School Diploma -

Rome Free Academy
Rome, New York
06-2024

Skills

  • Customer service
  • Order tracking
  • Complaint resolution
  • Product knowledge
  • Customer relationship management
  • Interpersonal communication
  • Problem solving
  • Active listening
  • Stress management
  • Software installation
  • Basic troubleshooting
  • Password resets
  • Personal computer repair

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Drivers license

References

References available upon request.

Timeline

Detailer

NYE Automotive Group
05.2024 - Current

Crew Member

KFC
10.2022 - 05.2024

High School Diploma -

Rome Free Academy

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