Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Leyva

Summary

Professional with strong expertise in housing services, prepared to drive impactful results. Demonstrates keen ability to adapt to evolving challenges and collaborate effectively with teams. Skilled in client assessment, housing program administration, and resource coordination. Known for reliability, effective communication, and results-driven approach.

Overview

9
9
years of professional experience

Work History

Housing Specialist

Mental Health Systems
03.2024 - Current
  • Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
  • Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
  • Explained rental and housing regulations to clients and helped each discover best options for housing.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Assisted applicants in filling out housing applications and verifying assets.
  • Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
  • Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
  • Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
  • Coordinated eviction prevention efforts by mediating disputes between landlords and tenants, ultimately preserving stable housing situations for at-risk individuals.
  • Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
  • Helped clients find permanent or temporary housing.

Unit Specialist

Equus Workforce Solutions
05.2021 - 03.2024
  • Overseeing the data entry and clerical work for the Escondido office including payments, transfers and closing of participant cases and reviewing case manager tasks for accuracy.
  • Tasked to complete service requests on behalf of participants if they're in need of housing, case evaluations and EBT issues.
  • Conducted in-depth inquiries into participants' housing situations to assess risk and determine appropriate support services.
  • Submitted both temporary and permanent housing requests for participants at risk of homelessness.
  • Acted as liaison between participants and county agencies to ensure timely delivery of housing support services.
  • Followed up with county representatives and participants to confirm service delivery and resolve outstanding issues.
  • Maintained accurate case documentation and ensured compliance with program guidelines and timelines.
  • Provided compassionate, client-centered support to vulnerable populations facing housing instability.
  • Led a Welfare to Work project that provided free laptops and Wi-Fi for eligible participants.

Bank Teller

Wells Fargo
07.2019 - 12.2020
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.

Customer Service Representative

Fry's Electronics Inc.
05.2018 - 07.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.

Assistant Manager /Customer Service Cashier

Popeyes® Louisiana Kitchen
01.2016 - 05.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

No Degree - Sociology

Mira Costa Community College
Oceanside, CA

Rancho Buena Vista
Vista, CA
01-2016

Skills

  • Affordable Housing Knowledge
  • Tenant rights
  • Fair housing regulations
  • Case management
  • Property maintenance
  • Housing counseling
  • Homelessness solutions
  • Eviction prevention
  • Effective communication
  • Care coordination
  • Conflict resolution
  • Client support

Languages

Spanish
Native or Bilingual

Timeline

Housing Specialist

Mental Health Systems
03.2024 - Current

Unit Specialist

Equus Workforce Solutions
05.2021 - 03.2024

Bank Teller

Wells Fargo
07.2019 - 12.2020

Customer Service Representative

Fry's Electronics Inc.
05.2018 - 07.2019

Assistant Manager /Customer Service Cashier

Popeyes® Louisiana Kitchen
01.2016 - 05.2018

No Degree - Sociology

Mira Costa Community College

Rancho Buena Vista

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