Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis Lias

Riverside,CA

Summary

Proven leader with extensive experience in operational efficiency and customer service excellence, notably at SalonCentric. Skilled in inventory control and conflict management, I have spearheaded initiatives that enhanced team cohesion and significantly improved client satisfaction. My approach combines strategic planning with effective training, driving notable performance improvements across teams. I'm committed to diversity, equity and inclusion and am passionate about creating and cultivating a safe space for those around me.

Overview

12
12
years of professional experience

Work History

Office Coordinator

Reyes Painting
01.2024 - 06.2024
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Completed bi-weekly payroll for 6 employees.

Assistant Operations Manager

SalonCentric
08.2023 - 12.2023
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
  • Coordinated with other departments on joint projects, streamlining processes for maximum efficiency across all business units.
  • Reduced operational risks while organizing data to forecast performance trends.

Store Manager

SalonCentric
02.2020 - 08.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.

Assistant Store Manager

SalonCentric
10.2017 - 01.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Sales Associate

SalonCentric
04.2016 - 09.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Makeup Artist

Self-employeed
03.2015 - 02.2016
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Sanitized makeup tools to avoid spread of infection.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.

Office Clerk

All Wood Finishing
01.2012 - 12.2015
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled incoming business and client requests for information.

Education

Bachelor of Arts - Ethics And Public Policy

University of California, Santa Barbara
Santa Barbara, CA
12.2007

Skills

  • Schedule Coordination
  • Customer Service
  • Account Reconciliation
  • Excellent multi-tasking ability
  • Inventory Control
  • Conflict Management
  • Team Bonding
  • Employee Training
  • Training and coaching

Languages

Spanish
Native or Bilingual

Timeline

Office Coordinator

Reyes Painting
01.2024 - 06.2024

Assistant Operations Manager

SalonCentric
08.2023 - 12.2023

Store Manager

SalonCentric
02.2020 - 08.2023

Assistant Store Manager

SalonCentric
10.2017 - 01.2020

Sales Associate

SalonCentric
04.2016 - 09.2017

Makeup Artist

Self-employeed
03.2015 - 02.2016

Office Clerk

All Wood Finishing
01.2012 - 12.2015

Bachelor of Arts - Ethics And Public Policy

University of California, Santa Barbara

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Luis Lias