LUIS LONDONO
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software, and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training, and documentation. Well-versed in infrastructure, security planning, and daily operations management. Forward-thinking and strategic leader with 10 years of experience in Information Technology. Recognized for cost-effective system improvements, operational streamlining, and positive leadership style.
Overview
13
13
years of professional experience
8
8
Certification
Security Clearance
Top Secret with SCI
Work History
IT Manager
The DiSTI Corporation
11.2020 - Current
- Coordinated, planned, and led all computer-related activities in the organization, ensuring effective implementation of IT strategies and initiatives
- Provided guidance, mentorship, and supervision to the IT department personnel, fostering professional growth, and ensuring a high-performing team of up to 4 individuals
- Oversaw and directed comprehensive personnel training programs covering various aspects of IT, including planning, installation, administration, management, maintenance, operation, integration, servicing, securing, and troubleshooting of information systems and services
- Developed and managed the company's annual IT budget, tracking software and hardware expenditures to optimize resource allocation and cost efficiency
- Identified, assessed, and mitigated potential vulnerabilities within IT systems, implementing effective measures to minimize risks and protect against cybersecurity threats
- Created, implemented, and regularly reviewed company policies to ensure compliance with NIST regulations, advising senior management on necessary adjustments and enhancements
- Regularly reviewed and updated security incident response policies, promptly addressing any identified gaps and recommending necessary improvements
- Ensured maximum uptime and reliability of the corporate network, proactively addressing network infrastructure issues, and implementing robust solutions including disaster recovery operations and continuity operation
- Continued to also handle the Network Administrator duties and responsibilities
- Successfully resolved hardware, software, and peripheral problems, leveraging strong troubleshooting skills, and utilizing system documentation to identify and implement effective solutions.
Information Systems Technician Warrant Officer
United States Army Reserve
01.2011 - Current
- Established and maintained comprehensive information collection, processing, storage, security, search, retrieval, and dissemination capabilities within the Army's Cyberspace domain, ensuring the integrity and confidentiality of critical information assets
- Enabled information management functions to achieve combat information superiority and decision dominance, leveraging advanced technologies and methodologies to support strategic and tactical operations
- Supervised and managed system, service, and personnel operations centers, ensuring efficient caching, compiling, cataloging, retrieval, and distribution of information as a crucial combat power element
- Planned, installed, administered, managed, maintained, operated, integrated, serviced, secured, and troubleshot information systems and services, employing expert knowledge of military IT infrastructure
- Provided comprehensive personnel training on planning, installation, administration, management, maintenance, operation, integration, servicing, securing, and troubleshooting of information systems and services, fostering a skilled and capable workforce
- Developed policy recommendations and delivered technical guidance and advice to commanders and staff on the effective management and operation of Army, interagency, and multinational information systems, and services
- Collaborated closely with civil affairs and military intelligence unit personnel, engaging in system and network troubleshooting to resolve complex issues and ensure uninterrupted operations
- Proficiently reimaged systems that were not functioning correctly after conducting troubleshooting activities, effectively restoring their optimal performance
- Liaised with manufacturers regarding hardware issues, utilizing strong communication and problem-solving skills to address and resolve technical challenges
- Maintained strict compliance with Department of Defense (DoD) IT policies for all systems, adhering to established guidelines and protocols to ensure information security and operational continuity
- Executed regular maintenance activities on networks, hardware, and software, proactively identifying and addressing any potential issues to uphold system reliability and performance
- Provided exceptional customer and network administration services, offering prompt and effective support to end-users, and ensuring smooth network operations.
Network Administrator
The DiSTI Corporation
12.2016 - 11.2020
- Maintained and ensured maximum uptime for the corporate network, resolving reported incidents in a timely manner
- Managed network appliances such as the Sophos XG Firewall, Aruba Switches, and Sophos APs, optimizing their performance and security
- Developed and implemented company policies to comply with regulations and advised higher management on compliance needs
- Conducted monthly vulnerability scans and updated corrective action plans, mitigating potential IT system vulnerabilities
- Resolved hardware, software, and peripheral problems by researching system documentation for effective solutions
- Provided help desk support, documenting, and tracking issues to ensure timely resolution
- Organized and tracked hardware and software modifications to the network infrastructure
- Maintained technical expertise in data communications, network operations, and hardware and software supporting the network
- Assisted with specialized projects and collaborated with other teams as required.
IT Specialist
The DiSTI Corporation
12.2016 - 12.2017
- Provided technical help desk support via phone calls, email, and automated systems for prompt resolution of outages, service level issues, and user support
- Resolved hardware, software, and peripheral problems by researching system documentation and implementing effective solutions
- Maintained technical expertise in data communications, network operations, and hardware and software supporting corporate networks, servers, and desktop systems
- Configured and deployed Polycom IP Phones for the 3CX VoIP Phone System, ensuring seamless communication
- Terminated CAT5e/6 wiring to establish reliable connectivity between desktops and network devices
- Streamlined PC deployments by configuring MDT and WDS, simplifying the setup process
- Managed local Windows patches and drivers with WSUS for system security and stability
- Assisted in maintenance, troubleshooting, and upgrades of the Kerio Connect Email Server, ensuring uninterrupted email communication.
Lead IT Technician
GAMMA TECH SERVICES
10.2013 - 12.2016
- Configured and maintained network and server access for multiple commercial businesses, ensuring maximum uptime and performance
- Resolved reported incidents within agreed-upon SLAs, showcasing strong problem-solving skills and technical expertise
- Led and trained a team of three, promoting collaboration and timely issue resolution
- Collaborated closely with IT team members to address complex issues and share knowledge effectively
- Provided efficient support and customer service to commercial clients, ensuring satisfaction
- Demonstrated proficiency with the 3CX Phone System and troubleshooting of IP phones
- Assisted over 400 end users with PC, software, server, and networking issues
- Implemented a company-wide ticketing system to enhance IT workflow and task completion efficiency.
Education
Bachelor of Science - Information Technology
Hodges University
Naples, FLSkills
- Customer Service
- Leadership
- Training and Development
- Project Management
- Technical Troubleshooting
- Operating System Management
- IT Asset Management
- Vendor Management
- IT Procurement
- IT Risk Management
- Virtualization
- Cloud Computing
- Information Security
- IT Budgeting
Certification
- CompTIA CASP+
- CySA+
- Security+
- Network+
- A+
- EC-Council Certified Ethical Hacker (C|EH)
- AZ-104: Microsoft Azure Administrator
- AZ-900: Microsoft Azure Fundamentals
- 3CX Advanced Certified Engineer
- Microsoft Technology Associate: Windows Server Administration Fundamentals and Networking Fundamentals
- Cisco Certified Network Associate (CCNA)(Expired)
References
Available upon request.
Languages
Spanish
Native or Bilingual
Timeline
IT Manager
The DiSTI Corporation
11.2020 - Current
Network Administrator
The DiSTI Corporation
12.2016 - 11.2020
IT Specialist
The DiSTI Corporation
12.2016 - 12.2017
Lead IT Technician
GAMMA TECH SERVICES
10.2013 - 12.2016
Information Systems Technician Warrant Officer
United States Army Reserve
01.2011 - Current
Bachelor of Science - Information Technology
Hodges University
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