Luis Longoria
Sales
San Antonio,TX
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
16
16
years of professional experience
Work History
Account Manager
Aptum Technologies
11.2014 - 05.2023
- Responsible for achieving sales and revenue goals for global accounts by developing and acquiring named enterprise and mid-marketclients
- Self-generation of new leads; generating, actioning and closing warm leads through direct communication with named prospectswith understanding of specific corporate objectives/philosophy/business drivers to execute a business plan to deliver solutions
- Oversaw account management for 70+ accounts, totaling annual revenue of $500,000 and facilitated all aspects of the salesengagement process, acting as primary contact to prospects and customers, inclusive of pre-sales, active sales, negotiation,upsell/cross sell, closing and handoff for implementation
- Responsible and accountable for achieving individual specific monthly, quarterly and annual MRC revenue targets
- Provided expert consultation on customers hosted, cloud, or hybrid solutions and made recommendations for improvement so that itbetter met their business requirements
- Enabled support teams (Service Desk, NOC, DBAs etc..) to respond appropriately to individual customer issues through maintenanceof run books, monitoring configuration, and other solution documentation
- Built close relationships with the technical representatives in customer's organizations
- Assisted customers with assessing readiness for Cloud and helped define a path to migration
- Assisted with migration of customers into Cloud environments
- Proactively identified and solved complex problems that impacted sales management and the direction of the business andtroubleshooted customer issues and produced Root Cause Analysis reports
- Escalated trouble tickets and handled calls directly from customers
- Ensured high customer satisfaction during any new installation or support process implementation
Senior Sales Representative
Verizon Wireless
09.2007 - 10.2014
- Handled client relationship management functions, which include promoting relationships with a diverse clientele, including business salesand increasing retention as well as satisfaction rates
- Engaged customers, demonstrated products, and effectively executed the sales function while managing customer expectationstoward an outstanding experience with products and services
- Closed sales and consistently exceeded monthly quotas in a commission-based environment
- Understood the business in order to recommend promotional products and accessories and identified new processes to improve thecustomer experience with service and support
- Motivated peers and educated them on sales contests and best practices
- Served as an escalation point when a heightened level of support was required
- Facilitated Apple and Android workshops for customers interested in learning design features, advanced functions andtroubleshooting for Verizon devices
- Executed cold calls to local businesses and multiple customer accounts to set up appointments for upgrades and to follow-up withpurchases
- Organized off-site events to promote products and network with prospects
- Awarded Winners Circle - Top Reps in the Region
Education
Bachelor of Arts - Public Policy, Criminal Justice
University of Texas San Antonio
San Antonio, TXSkills
- Salesforce CRM
- Challenger Sales
- Wordpress
- Magento
- Backup Solutions (Tivoli, Veeam, Zerto)
- Virtualized Environments (VMware, Hyper-V)
- Networking (Firewalls, Load Balancers, VPNs, Proxies)
- Security (WAFs, DDoS, SSL certificates)
- VMware
- Microsoft AZ-900 Certification
- Microsoft Azure Fundamentals
- SNMP Based Monitoring Systems
- Microsoft Suite
- Linux and/or Windows
Timeline
Account Manager
Aptum Technologies
11.2014 - 05.2023
Senior Sales Representative
Verizon Wireless
09.2007 - 10.2014
Bachelor of Arts - Public Policy, Criminal Justice
University of Texas San Antonio
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