Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Lopez

Brooklyn,NY

Summary

Astute Technology-inclined professional with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Overview

2
2
years of professional experience

Work History

Technical Customer Support Specialist.

STERIS Corporation
03.2021 - 02.2023
  • Recognized escalation needs and connected customers with advanced support staff.
  • Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
  • Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
  • Worked within task management system to receive, manage and close support requests.
  • Achieved 100% customer satisfaction rates consistently over 6 months through a can-do attitude and delivering all orders on time/before the deadline.

Education

Associate of Arts - Business Administration

Cape Fear Community College
Wilmington, NC
02.2021

Skills

  • Order and Refund Processing
  • Employee Computer Support
  • Support End-Users
  • Social Perceptiveness
  • Knowledge of Apple products
  • Troubleshooting
  • Customer service
  • Ability to maintain composure
  • Communication skills
  • Strong people skills
  • Efficient problem solver
  • Critical thinking skills
  • Decision-making skills
  • Time management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Technical Customer Support Specialist.

STERIS Corporation
03.2021 - 02.2023

Associate of Arts - Business Administration

Cape Fear Community College

Similar Profiles

CREATE PROFILE
Luis Lopez