Luis Lopez
Summary
As an accomplished manager, I am known for my ability to motivate and lead teams while being analytical in my approach to problem-solving. I excel in fostering team spirit and promoting a sense of unity among team members, which in turn enhances their motivation and productivity. I am committed to elevating employee engagement levels and optimizing performance outcomes through diligent training, consistent monitoring, and nurturing a positive work environment.
Overview
2
2
years of professional experience
Work History
Service Manager
Chipotle
04.2022 - Current
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
- Managed time to juggle multiple tasks simultaneously with ease
- Resolved customer complaints in a professional and timely manner.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Built relationships with customers to encourage repeat business.
- Maintained a clean and sanitary workspace, ensuring health and safety regulations compliance.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed opening and closing shift tasks.
Education
High School Diploma -
AR Prep Academy
07.2023
Skills
- Efficient Multitasking
- Excellent Communication
- Teambuilding
- Service Quality Management
- Problem-solving
- Organization and Time Management
- Customer Assistance
- Money Handling
- Staff Training
- Decision-Making
- Willingness to Learn
- Store Opening and Closing
- Staff Management
- Conflict Resolution
- Team Collaboration and Leadership
- Problem-Solving
- Bilingual Spanish and English
- Strategic planning
Timeline
Service Manager
Chipotle
04.2022 - Current
High School Diploma -
AR Prep Academy