Luis Lopez
Salinas,CA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Sticks Restaurant
05.2019 - 10.2024
- Attended to guests' needs in a timely manner, ensuring outstanding service throughout their dining experience.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Communicated effectively with kitchen staff regarding order and modifications.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Server
Mika Sushi
07.2020 - 11.2020
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Busser
Grasings Coastal Cuisine
08.2017 - 05.2019
- Provided attentive service and proactively assessed guest needs.
- Arranged tables and chairs for special occasions and events.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future guest.
Food Runner
From Scratch Restarunt
06.2016 - 07.2017
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Server
Bubba Gump Shrimp Co
05.2013 - 08.2016
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Undergraduate - Biology
California State University Monterey Bay
SeasideHigh School Diploma -
Alisal High School
Salinas, CA06-2012
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Safe Food Handling
- Menu item recommendation
Certification
Wine & Spirit Education Trust
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Mika Sushi
07.2020 - 11.2020
Server
Sticks Restaurant
05.2019 - 10.2024
Busser
Grasings Coastal Cuisine
08.2017 - 05.2019
Food Runner
From Scratch Restarunt
06.2016 - 07.2017
Server
Bubba Gump Shrimp Co
05.2013 - 08.2016
Undergraduate - Biology
California State University Monterey Bay
High School Diploma -
Alisal High School
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