Luis Lopez
Compton,CA
Summary
Experienced HR professional with 4 years of industry knowledge specializing in HR systems to streamline and enhance business operations. Proven track record of implementing strategies to improve efficiency and productivity within organizations. Skilled in optimizing HR processes to drive organizational success and foster a positive work environment. Dedicated to staying current on industry trends and best practices to deliver impactful results for employers.
Overview
8
8
years of professional experience
Work History
HR Systems Specialists
Altamed Health Services
06.2022 - Current
- Contributing member to the inaugural team for both Workday HCM Core and HR Service Center.
- Experience navigating, utilizing, and training for ERP systems such as ADP and Workday HCM Core
- Provide Tier - 1 and Tier - 2 support to end users by solving cases and escalating complex cases.
- Training end-users in self-service; leading orientations for new hires, training other departments within the organization to ensure alignment across business processes.
- Collaboration across all departments of HR to complete functional tasks and serving as Workday SME for HR.
- Complete data integrity for all in-coming new hires in Workday; troubleshooting for any errors that arise.
- Preparing and importing data loads into Workday.
- Complete oversight over Contingent Worker project and processing in Workday
- Managing, tracking, and updating work authorizations for end users within the organization according to the USCIS’ updated policies.
- Ensuring compliance with required licensure upon hire.
Client Service Specialist
Behavior Frontiers
04.2021 - 06.2022
- Served as liaison between clinical personnel, behavior technicians, and clients
- Managed a roster of 71 behavior technicians
- Created direct behavior therapy schedules based off insurance authorization
- Increased client utilization rates from 67% to 93%
- Operated as part of a call center catering to external and internal clients
- Oversaw transition of department to new management
HR Intern
St. Francis Medical Center
10.2017 - 12.2017
- Assisted employees with insurance enrollment.
- Administrative management
- Data entry
- Clerical duties
Education
B.S. - Marketing
California State University, Long Beach
12.2019
Skills
- Proficient in ERP Software; HR Software (EV5, Workday, Entrapass, UGK, PeopleDocs, ICIMS, Cornerstone, NICE CXOne, Solar Winds)
- I9 processing and documentation
- Business Process improvement
- Ability to create and facilitate HR trainings
- Customer service geared towards external and internal clients
- Microsoft suite ; Sharepoint
Timeline
HR Systems Specialists
Altamed Health Services
06.2022 - Current
Client Service Specialist
Behavior Frontiers
04.2021 - 06.2022
HR Intern
St. Francis Medical Center
10.2017 - 12.2017
B.S. - Marketing
California State University, Long Beach
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