Luis Lopez
Springfield
Summary
Versatile professional with 15 years in retail sales, automotive service, food service, and hospitality. Proven ability to build customer relationships, enhance vehicle operations, and deliver exceptional guest experiences. Skilled in food preparation and safety standards, with strong leadership in mentoring. Recognized for outstanding performance as a night auditor, contributing to operational efficiency and guest satisfaction.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Owner/Operator
video game giants
Feeding Hills
10.2021 - 12.2025
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Resolved customer complaints by gathering information and making informed decisions to address issues effectively.
- Cultivated strong customer relationships by maintaining a professional image and responding promptly to inquiries.
- Created compelling sales copy and graphics for innovative client presentations that enhanced engagement.
Sales Associate/Customer Service/Dispatcher
Complete Labor And Staffing
Springfield
09.2019 - 11.2021
- Cultivated customer loyalty through targeted engagement, resulting in increased repeat sales.
- Educated customers on promotions, leading to enhanced sales performance.
- Educated customers on promotions to enhance sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Entered customer interaction details in highrise system to track requests, document problems and record solutions.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Compiled customer feedback and recommended service delivery improvements to management.
- Assisted approximately 30 customers daily by answering inquiries and providing job placement support.
Owner Operator
Video Game Giants
Springfield
07.2012 - 09.2019
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Addressed customer complaints by gathering essential information to make informed decisions and resolve issues effectively.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Created engaging sales copy and designed eye-catching graphics for innovative client presentations that captured attention.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to issues.
- Cultivated lasting customer relationships by maintaining a professional image and responding promptly to inquiries and concerns.
Executive Sous Chef
Carrabbas Italian Bar And Grill
West Springfield
06.2009 - 05.2011
- Prepared food items according to recipes, portioning, and cooking guidelines to minimize waste.
- Trained new staff on food preparation, storage, kitchen equipment use, sanitation, and safety protocols.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Inspected food items for freshness and communicated recommendations to kitchen supervisor for timely removal.
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
- Cleaned counters, food preparation areas and equipment with sanitizing spray to reduce risk of cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Night Audit / Front Desk
Knights Inn Orlando Carrabbas Italian Bar And Grill
West Springfield
06.2009 - 05.2010
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Prepared identical dishes daily with consistent care and attention to detail, ensuring high quality.
- Checked food items for freshness, providing timely feedback to kitchen supervisor to maintain quality standards.
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
- Cleaned counters, food preparation areas and equipment with sanitizing spray to reduce risk of cross-contamination.
- Maintained stocked stations with supplies and spices, supporting efficient kitchen operations.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Auto Technician
center auto repair
Chicopee
10.2007 - 05.2009
- Ensured fleet vehicles remained operational by adhering to preventive and corrective maintenance schedules per OEM standards.
- Ensured garage cleanliness and safety by regularly organizing tools and equipment.
- Coordinated tasks among subordinates while ensuring quality standards were met.
- Executed customer orders and warranty services in alignment with manufacturer specifications.
- Attended safety meetings and implemented policies with junior team members.
Auto Technician/ Tire Technician
Used Tire Max
Chicopee
01.2004 - 10.2007
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Executed strategic automotive purchases for dealers, private clients, and volume re-sellers by inspecting vehicles and applying market and industry expertise.
- Monitored parts inventory and transactions by implementing tracking systems, minimizing discrepancies.
- Explained estimates and determined repair timelines to manage customer expectations.
- Clarified estimates and established repair timelines to effectively manage customer expectations.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Communicated issues to supervisor and helped develop solutions.
- Managed inventory and equipment maintenance to ensure operational efficiency.
Auto Technician
Bertera Metro Jeep
Springfield
01.2001 - 01.2004
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Repaired brake, exhaust, electrical, and other systems for domestic automotive brands to restore functionality and enhance vehicle reliability.
- Procured, organized, and managed parts inventories to streamline repair processes and minimize downtime.
- Performed tire changes, rotations, and balancing to ensure vehicle safety and performance.
- Procured, organized and managed parts inventories.
Forklift Operator
Omniglow
West Springfield
08.1998 - 01.2001
- Operated forklifts to move materials within warehouse environments.
- Loaded and unloaded shipments efficiently to maintain workflow.
- Conducted daily safety checks on equipment before operations.
Education
High School of Commerce - Commercial business studies
High School of Commerce
Springfield, MAGed - General Studies
HCC
Holyoke, MASkills
- Food cost tracking
- Sales targets achievement
- Sales expertise
- Driving Sales
- Periodic inventory
- Customer service
- Customer communication
- Customer relations
- Guest relations
- Complaint resolution
- Service scheduling
- Leadership
- Management
- Warehouse management experience
- Warehouse supervision
- Warehouse operations
- Inventory control
- Cycle counting inventory management
- Inventory optimization
- Periodic inventory
- Logistics management
- Route dispatch
- Materials handling
- Warehouse sorting
- Warehouse safety compliance
- Quality flowcharts
- Quality inspection
- Continuous improvement standards implementation
- Manufacturing
- Manufacturing company experience
- Manufacturing warehouse supervision experience
- Manufacturing quality assurance
- Data collection
- Analysis skills
- Labor Cost Analysis
- Demand forecasting
- Budget management
- Food service management
- Food preparation
- Nutrition
- Sanitation procedures
- HR legal compliance
- HR compliance
- Recruiting
- Recruitment and selection
- Employee relations
- Employment law
- Crisis intervention
- Interviewing
- Team motivation
- Teamwork
- Task prioritization
- Multi-tasking
- Technical troubleshooting
- System repairs
- Repair management
- Electrical maintenance
- Automotive diagnostics
- Automotive repair
- Auto service management
- Oil Change
- Auto painting
- Auto Estimating
- Tire management
- Power tools
- Hand tools
- RF scanner
- Windows
- Microsoft Excel
- Computer operation
- Productivity software
- Quality assurance
- Heavy lifting
- Night Audit
- Retail sales transactions
- Cashiering
- Credit card processing
- POS systems
- Organized workspace
- Routine inspections
- Driving
- Outdoor work
- GMP
- Calibration
- Writing skills
- Attention to detail
- Food safety
- Heavy lifting
- Cycle recruiting
- Sanitation procedures
- Hospitality team management
- Night Audit
- Auto Estimating
- Manufacturing warehouse supervision experience
- Demand forecasting
- Automotive Repair
- GMP
- Calibration
- Productivity software
- Manufacturing quality assurance
- Sales team management
- Dispatching
- Attention to detail
- Writing skills
Certification
- EPA 609 Certification, 05/26 to 05/31
- EPA Certification, 05/26 to 05/31
- ServSafe manager certification, 05/26 to 05/31
- EPA 609 Certification HVAC, 05/26 to 05/31
Languages
- English, Fluent
- Spanish, Expert
Timeline
Owner/Operator
video game giants
10.2021 - 12.2025
Sales Associate/Customer Service/Dispatcher
Complete Labor And Staffing
09.2019 - 11.2021
Owner Operator
Video Game Giants
07.2012 - 09.2019
Executive Sous Chef
Carrabbas Italian Bar And Grill
06.2009 - 05.2011
Night Audit / Front Desk
Knights Inn Orlando Carrabbas Italian Bar And Grill
06.2009 - 05.2010
Auto Technician
center auto repair
10.2007 - 05.2009
Auto Technician/ Tire Technician
Used Tire Max
01.2004 - 10.2007
Auto Technician
Bertera Metro Jeep
01.2001 - 01.2004
Forklift Operator
Omniglow
08.1998 - 01.2001
High School of Commerce - Commercial business studies
High School of Commerce
Ged - General Studies
HCC