Luis Lora
The Bronx,NY
Summary
Seasoned professional with a proven track record in operations management and logistics, notably at Delivery Express. Skilled in vehicle maintenance and staff scheduling, I excel in multitasking and fostering team efficiency. Demonstrated ability to enhance customer satisfaction and streamline processes, achieving significant operational improvements.
Overview
13
13
years of professional experience
Work History
Delivery Driver
Delivery Express
New York, NY
11.2024 - Current
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled and delivered packages with care, ensuring timely and safe transportation.
Manager of Operations
El Nuevo Tropical
Manhattan, NY
01.2017 - 10.2024
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Handled cash deposits and managed supply orders.
- Developed and managed employee schedules to ensure optimal coverage.
Sanitation Technician
Gran Slam Banquet Hall
Bronx, NY
06.2016 - 12.2017
- Monitored inventory of cleaning products and re-ordered.
- Responded promptly to customer complaints regarding sanitation conditions at their facilities.
- Followed safety processes for all manual and electric cleaning equipment.
- Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.
- Operated buffer machine to wax and polish floors.
Mechanic/Overhead Crane Operator/Forklift Operator
Gmd Shipyard
Brooklyn, NY
03.2012 - 08.2016
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Adhered to all safety protocols and guidelines to prevent accidents and injuries.
- Kept detailed records of repairs, labor involved and parts used.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Completed required paperwork and delivered to customer.
- Examined loose bolts and specified safety devices on vehicles and made adjustments.
- Ensured safety protocols were followed while working on vehicles.
Game Consultant/Assistant Manager
GameStop
Manhattan, NY
05.2012 - 06.2013
- Provided expert game consulting and addressed customer inquiries efficiently.
- Handled cashier duties and managed stock levels to ensure merchandise availability.
- Maintained positive working relationship with fellow staff and management.
- Organized client meetings to provide project updates.
Education
High School Diploma -
Health Professions
Jersey City, NJMechanical Engineering
TCI College
New York, NYSkills
- Commercial driving
- Tractor-trailer driving
- Package scanning
- Delivery logging
- Multitasking and organization
- Documentation and reporting
- Valid Driver's license
- Safe driver training
- Vehicle maintenance
- Restaurant operations management
- Staff scheduling
- Warehouse picking
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Delivery Driver
Delivery Express
11.2024 - Current
Manager of Operations
El Nuevo Tropical
01.2017 - 10.2024
Sanitation Technician
Gran Slam Banquet Hall
06.2016 - 12.2017
Game Consultant/Assistant Manager
GameStop
05.2012 - 06.2013
Mechanic/Overhead Crane Operator/Forklift Operator
Gmd Shipyard
03.2012 - 08.2016
High School Diploma -
Health Professions
Mechanical Engineering
TCI College
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