Luis Loya
1286 Lawrence Station Rd,CA
Summary
Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
Work History
Operations Manager
Federal Express
07.2022 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Dimensions timekeeping system.
- CSM Lead
- Managed 25 Employees from CSA's to Shuttle Driver and Pick Up Driver
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external shippers
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Developed systems and procedures to improve operational quality and team efficiency.
Courier
Fedex Express
11.2017 - 07.2022
- Worked directly with dispatcher for additional pick-up assignments
- Evaluated traffic patterns, alternative routes, and weather conditions to plan navigation
- Observed all traffic laws and safety protocols and maintained clean driving record
- Provided on-route training for new couriers and drivers.
Restaurant Shift Manager
Pizza Hut
12.2012 - 11.2017
- Organized effective schedules and delegated assignments based on employee knowledge and strengths
- Upheld strict safety and security standards to protect consumers and assets
- Communicated openly with employees and fellow managers, addressing issues head-on to prevent escalation
- Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands.
Pizza Cook
Pizza Hut
12.2012 - 11.2017
- Helped manage supply ordering, receiving, and storage as part of successful pizza service budgeting
- Upheld sanitary practices with regular inspections of food preparation and serving areas, as well as consistent use of cleaning procedures
- Used downtime effectively to pre-cook garnishes and restock stations
- Prepared the kitchen for daily workloads by setting up stations and organizing ingredients
- Met production, delivery, and service schedules consistently with high-quality food prepared according to standardized recipes.
Pizza Delivery Person
Pizza Hut
12.2012 - 11.2017
- Delivered exceptional customer service by expertly handling routine deliveries and any customer concerns
- Helped improve delivery processes by communicating customers' concerns and noticeable trends
- Reported delays, accidents, and other traffic and transportation situations to bases or other vehicles using telephones or mobile two-way radios
- Met schedule demands by planning efficient routes and adjusting plans to compensate for issues such as accidents.
Education
Associate of Arts - Liberal Arts And General Studies
El Camino College
Compton, CA05.2015
Skills
- Performance Monitoring
- Incidents Management
- Assignment Delegation
- Client Relationships
- Warehouse Operations
- Complex Problems Analysis
- Onboarding and Orientation
- Planning and Implementation
- Employee Motivation
- Unsurpassed Work Ethic
Timeline
Operations Manager
Federal Express
07.2022 - Current
Courier
Fedex Express
11.2017 - 07.2022
Restaurant Shift Manager
Pizza Hut
12.2012 - 11.2017
Pizza Cook
Pizza Hut
12.2012 - 11.2017
Pizza Delivery Person
Pizza Hut
12.2012 - 11.2017
Associate of Arts - Liberal Arts And General Studies
El Camino College
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