LUIS LOZANO
Chicago,IL
Summary
Hardworking service technician bringing demonstrated abilities in inspecting sites, mixing chemicals and analyzing problems. Effectively determine property needs and ideal strategies for removing pests. Implementing physical strategies such as baits to further enhance chemical-based approaches. Certified Pest Control Technician extensively trained in safety protocols. Real team player enthusiastic about meeting new people.
Overview
11
11
years of professional experience
Work History
Technician
Smithereen Pest Management
01.2019 - Current
- Tasked with managing daily schedule and differing degrees of problem solving.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected commercial and residential buildings and structures for pest issues.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Applied chemical solutions on building surfaces to eliminate pests.
- Drove to customer residences and places of business to inspect for pests.
- Complied with safety guidelines and regulations with during pest control processes.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Adhered to most stringent safety procedures when applying chemicals.
- Inspected equipment for proper functionality to effectively facilitate application.
- Fostered excellent service leading to positive online reviews.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Prepared detailed reports to provide information on pest activity and recommend corrective actions.
- Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
SALES ASSOCIATE
WALMART
03.2013 - 01.2019
- Had multiple responsibilities and learned to develop strong work ethic over 5 plus years.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
- Wrapped, boxed and weighed bakery department products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
HIGH SCHOOL DIPLOMA -
HOWARD LEARNING
CORPS TRADE SCHOOL
Skills
- Attention to detail
- Inventory management
- Customer Service
- Time Management
- Product Knowledge
- Pest Control Chemicals
- Natural Pesticides
- Pest Identification
- Reports and Documentation
- Chemical Storage
- Equipment Maintenance
- Safety Precautions and Procedures
- Protective Gear and Equipment Knowledge
- Treatment Requirement Determination
- Future Pest Prevention
- Service Planning
Timeline
Technician
Smithereen Pest Management
01.2019 - Current
SALES ASSOCIATE
WALMART
03.2013 - 01.2019
HIGH SCHOOL DIPLOMA -
HOWARD LEARNING
CORPS TRADE SCHOOL
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