Luis Luna

Front Desk Agent

VIP Family Practice

Kissimmee, FL

04.2022 - 12.2022

Answered phones, responded to inquiries, and took messages.
Assisted with check-in and check-out procedures for patient.
Processed payments accurately and efficiently.
Resolved customer complaints promptly and courteously.
Maintained cleanliness of lobby area at all times.
Provided patients with accurate information regarding hospital policies and procedures.
Prepared charts for new patients prior to their appointment.
Scanned documents into the practice's EMR system as needed.
Followed HIPAA guidelines when handling confidential patient information.
Regularly reviewed office supply inventory levels and placed orders when necessary.
Set up appointments for physician visits and procedures using calendar software.
Called patients to confirm scheduled appointments and obtain additional details.
Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.

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