Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Maceira

North Port, FL,FL

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

7
7
years of professional experience

Work History

Mover

My Guy The Mover
Virginia Beach, VA
01.2024 - 09.2025
  • Demonstrated an ability to lift heavy items up to 50 pounds without assistance.
  • Efficiently loaded and unloaded furniture from truck using appropriate safety techniques.
  • Bent, lifted and reached utilizing safe techniques to avoid injury or damage to materials.
  • Used problem-solving skills to efficiently complete moves.
  • Completed smooth, timely, and efficient moves.
  • Organized trucks prior to departure ensuring all necessary supplies were stocked and ready for use.

  • Ensured customers' satisfaction by providing excellent customer service throughout the entire moving process.
  • Provided customers with advice on how best to pack their belongings for safe transport.
  • Researched various routes from origin to destination in order to minimize travel time and fuel costs; selecting shortest route available.
  • Loaded and unloaded customer belongings onto truck and other vehicles safely and securely.
  • Communicated effectively with customers regarding arrival times, estimated completion times, and special requirements, building strong relationships between clientele and employer.

Bartender

Mr Swindles
Englewood, FL
01.2025 - 04.2025
  • Developed strong working relationships with customers and staff.
  • Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
  • Kept bar organized and clean during busy hours.
  • Handled cash drawer accurately throughout shift including opening and closing out register each day.
  • Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
  • Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.

  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Performed opening and closing duties including restocking supplies.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Cleansed glasses with sanitizing solution after each use.

Customer Service Representative

Walmart
Virginia Beach
08.2018 - 09.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

Cashier

Office Depot Inc
Virginia Beach, VA
10.2022 - 10.2023
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Stocked shelves with merchandise when needed.
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • Built and maintained positive working relationships with co-workers.
  • Provided excellent customer service by greeting customers and offering assistance.

  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Ensured compliance with all safety regulations within the store environment.
  • Followed company security procedures for handling large sums of money.

Roadside Assistance Dispatcher

Pop a lock
Virginia Beach, VA
10.2022 - 06.2023
  • Researched information related to vehicle makes and models, repair shops, tow truck operators. as needed.
  • Identified potential areas of improvement within the dispatch process utilizing data analysis techniques.
  • Ensured compliance with federal and state regulations regarding safety standards for drivers providing roadside assistance services.
  • Recognized customer feedback as an opportunity for continuous improvement.
  • Worked closely with other departments such as sales and accounts receivable to ensure proper billing procedures were followed.
  • Handled customer complaints in a professional manner resolving any disputes promptly.

  • Provided accurate estimated times of arrival for roadside assistance services.
  • Reviewed driver logs and records for accuracy and completeness on a daily basis.
  • Generated reports detailing call volume, response times, technician performance metrics.

Cashier

ABC Liquor
Virginia Beach, VA
04.2022 - 07.2022
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Stocked shelves with merchandise when needed.
  • Greeted customers and answered any questions they had about the store's products and services.

Valet Parking Attendant

Kia Motors
Virginia Beach, Virgin
09.2020 - 05.2022
  • Conducted weekly inspections of vehicles parked in valet area to ensure cleanliness and proper functioning.
  • Supervised a team of valet attendants, providing guidance and training to ensure compliance with company policies and procedures.
  • Implemented effective inventory control methods to track supplies needed for daily operations.
  • Assisted in the development of new processes related to vehicle storage procedures.

  • Safely drove a variety of vehicle makes and models including luxury cars, vans, SUVs.
  • Collected fees from customers upon completion of their valet services.
  • Inspected customer's vehicle for existing damages prior to accepting it into the lot.
  • Organized keys for easy retrieval when customers return for their vehicles.
  • Managed cash transactions accurately and efficiently.
  • Notified management of any damage or issues with customer's vehicles immediately after inspection was completed.
  • Maintained orderliness of the parking area at all times.
  • Followed company safety procedures while operating motor vehicles.

Pest Control Technician

Orkin Pest Control
Virginia Beach, VA
10.2021 - 12.2021
  • Maintained accurate records of all pest control activities including customer reports and invoices.
  • Conducted follow-up visits to ensure complete elimination of pests.
  • Developed effective strategies for controlling rodent populations through trapping, baiting, and exclusion methods.
  • Sprayed different chemical solutions, powders and gases in client premises according to pest types.
  • Conducted building inspections for clients, determining sources of problems and potential solutions.
  • Informed clients of various solutions and methods for exterminating pests by using industry knowledge.

  • Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
  • Ensured compliance with all applicable federal, state and local regulations governing the use of pesticides.
  • Completed detailed reports after each job detailing the work completed along with any recommendations made.
  • Performed inspections of customer premises to assess pest infestations and determine appropriate treatments.

Education

High School Diploma -

Frank W Cox
Virginia Beach, VA
06-2018

Skills

  • Bilingual communication
  • Cultural sensitivity
  • Interpretation techniques
  • Customer service
  • Conflict resolution
  • Active listening
  • Mixology techniques
  • Safety protocols
  • Effective communication
  • Inventory management
  • Cash handling
  • Team collaboration
  • Problem solving
  • Heavy item lifting
  • Furniture loading
  • Equipment operation
  • Time management
  • Truck organization
  • Route planning
  • Dispatch management
  • Regulatory compliance
  • Data analysis
  • Route optimization
  • Record keeping
  • Performance metrics
  • Relationship building
  • Vehicle knowledge

Languages

Spanish
Professional

Timeline

Bartender

Mr Swindles
01.2025 - 04.2025

Mover

My Guy The Mover
01.2024 - 09.2025

Cashier

Office Depot Inc
10.2022 - 10.2023

Roadside Assistance Dispatcher

Pop a lock
10.2022 - 06.2023

Cashier

ABC Liquor
04.2022 - 07.2022

Pest Control Technician

Orkin Pest Control
10.2021 - 12.2021

Valet Parking Attendant

Kia Motors
09.2020 - 05.2022

Customer Service Representative

Walmart
08.2018 - 09.2024

High School Diploma -

Frank W Cox

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