Summary
Overview
Work History
Education
Skills
Outdoor Activities
Languages
Timeline
Generic

Luis Macias

Tyler,TX

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at FD's Grillhouse. Skilled in multitasking and problem-solving, I excel in fast-paced environments, ensuring high-quality service. My strong work ethic and excellent communication abilities contribute to my ability to work effectively in team settings, driving positive outcomes. Flexible Day Porter with documented leadership capabilities in Service industry. Conscientious professional skilled at ridding facilities of potential hazards. Proven to manage multiple, concurrent projects efficiently. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

6
6
years of professional experience

Work History

Service Porter

BMW Of Tyler
09.2021 - Current
  • Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
  • Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
  • Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
  • Demonstrated commitment through impeccable attendance and quality performance.

Server

FD's Grillhouse
04.2018 - 06.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Texas Roadhouse
07.2020 - 05.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Pro-Flight & Management - Aeronautical Science

LeTourneau University
2100 S Mobberly Ave Longview, TX
01.2028

High School Diploma -

Cumberland Academy High-School
7200 Paluxy Drive Tyler, TX
05.2019

Skills

  • Quick Learner
  • Strong Work Ethic
  • Goal-Oriented
  • Inventory Maintenance
  • Customer Engagement
  • Cross-Functional Teamwork
  • Punctual and Dependable
  • General Labor
  • Materials Organization
  • Problem-solving abilities
  • Multitasking
  • Self Motivation

Outdoor Activities

Love going on hikes and being outdoors, enjoy all climates and seasons of the year. Taking time to appreciate all that is given and not take it for granted. 

Languages

Spanish
Native or Bilingual

Timeline

Service Porter

BMW Of Tyler
09.2021 - Current

Server

Texas Roadhouse
07.2020 - 05.2021

Server

FD's Grillhouse
04.2018 - 06.2020

Pro-Flight & Management - Aeronautical Science

LeTourneau University

High School Diploma -

Cumberland Academy High-School
Luis Macias