Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luis Macias

Bakersfield,CA

Summary

Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Personable customer service professional offering over [Number] years of experience resolving account and service concerns for [Industry] customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Goal-oriented worker with outstanding knowledge of [Type] organization and [Type] product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and [Type] talents. Committed to best-in-class customer service and maintaining professionalism. Friendly [Job Title] with [Number] years of dedicated [Type] customer service experience. Dedicated to exceeding [Type] goals through effective communication skills and [Type] abilities. Expert in [Software] with training in [Area of expertise] services. Qualified [Job Title] with [Number] years of experience in fast-paced customer service and call center environments supporting [Type] company needs. Personable and professional under pressure. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Well-versed in [Product or Service] and successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support during [Number] years in [Industry].

Overview

11
11
years of professional experience

Work History

CSR

Domino's Pizza
Bakersfield, CA
08.2014 - Current
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered constant flow of customer calls with up to [Number] calls in queue per minute.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Boosted sales revenue by skillfully promoting diverse [Product or Service] options.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Golden Valley High School
Bakersfield, CA
05.2014

Skills

  • Professional telephone demeanor
  • Complaint resolution
  • Route dispatch
  • Warehousing functions
  • Stocking and replenishing

Timeline

CSR

Domino's Pizza
08.2014 - Current

High School Diploma -

Golden Valley High School
Luis Macias