Luis Magana
Salem,OR
Summary
Driven Customer Success Manager with proven record in enhancing customer experience and fostering strong relationships. Skilled in leveraging CRM tools to manage accounts, forecast growth, and track customer interactions. Demonstrated ability to lead cross-functional teams toward achieving key performance objectives while maintaining high levels of customer satisfaction. Proven success in implementing strategies that improve client retention rates and promote substantial business growth.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
T-Mobile
Salem, OR
03.2023 - Current
- Assisted business partners in extracting maximum value from products and services.
- Identified areas where current products are not meeting expectations or could be improved upon.
- Created reports outlining client usage and retention metrics.
- Established trust: Built rapport and credibility with businesses by demonstrating integrity and delivering on promises.
- Demonstrated active listening skills by attentively addressing clients' concerns and feedback, displaying empathy and comprehension.
- Regular communication: Maintain consistent touch points to keep clients informed and engaged.
Landscaping Manager
MG Landscape & Construction, Inc.
Salem, OR
01.2022 - 03.2023
- Negotiated contracts with suppliers for purchasing materials at competitive prices.
- Addressed customer pain points promptly.
- Reviewed completed work to monitor and enforce quality standards and requirements.
- Communicated with managers to resolve issues needing attention on customer property.
- Developed and fostered strong customer relationships by employing effective communication skills to ensure comprehension and understanding
Comcast Business Sales Consultant
Comcast, Xfinity
Salem, OR
11.2020 - 01.2022
- Interacted with internal stakeholders such as finance, operations and logistics teams to facilitate smooth order fulfillment process.
- Effectively managed customer accounts by on-boarding new customers, processing orders, addressing billing inquiries and resolving complaints while maintaining detailed records of all interactions.
- Conducted presentations to potential customers to demonstrate product features and benefits.
- Developed effective training programs for new hires on sales techniques and procedures.
Education
BBA - Business Administration And Management
University of Portland
Portland, OR06-2025
Skills
- Strategic Planning
- Customer Account Management
- Client Relations
- CRM Software
- Customer Relationship Building
- Sales management
- B2B Sales/Relations
- Microsoft Word/Excell
- Google Doc
Affiliations
- Empathy and Retention Training
- Churn Prevention
- Customer Relationship Buidling
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Customer Success Manager
T-Mobile
03.2023 - Current
Landscaping Manager
MG Landscape & Construction, Inc.
01.2022 - 03.2023
Comcast Business Sales Consultant
Comcast, Xfinity
11.2020 - 01.2022
BBA - Business Administration And Management
University of Portland