Summary
Overview
Work History
Education
Skills
Certification
Timeline
Achievements
Generic

Luis Maldonado

Orlando

Summary

Performance-driven professional with 10 years in the timeshare industry, combining top-tier sales results with expertise in contracts, mortgages, and compliance. Proven ability to deliver $70K+ monthly sales and retention, resolve escalations, and guide clients through complex timeshare disputes. Skilled in client advocacy, dispute resolution, and relationship management, with strong proficiency in Salesforce, DocuSign and Sales Financing methods.


Overview

15
15
years of professional experience
1
1
Certification

Work History

Sales Account Manager

Westgate Resorts
01.2021 - Current
  • Averaged $70K+ monthly retention and revenue sales; consistently ranked in the Top 10 performers.
  • Reviewed and processed mortgage and contract documents, ensuring compliance and clarity for owners.
  • Resolved escalations and negotiated reinstatements and upgrades to maintain client trust.
  • Utilized Salesforce for account tracking and DocuSign for efficient contract execution.
  • Mentored associates; supported one achieving Rookie of the Year recognition.
  • Drive reinstatement and modification programs for defaulted timeshare accounts, generating consistent monthly revenue retention.

Technical Support Supervisor

Asurion
01.2016 - 01.2021
  • Supervised and coached a team of 20+ agents, improving KPIs and customer satisfaction.
  • Delivered sales and compliance training; reduced cancellations through proactive conflict resolution.

Timeshare & Mortgage Specialist

Westgate Resorts
01.2011 - 01.2016
  • Guided clients through mortgage obligations, ownership modifications, and compliance issues.
  • Processed real estate contracts and documentation with accuracy and regulatory adherence.
  • Assisted clients in navigating financial hardships and ownership resolution pathways.

Education

High School Diploma -

Valencia College
Orlando, FL

Skills

  • Timeshare Contracts & Mortgages
  • High-Performance Sales & Revenue Growth
  • Client Advocacy & Dispute Resolution
  • Compliance & Documentation Accuracy
  • Salesforce & DocuSign Proficiency
  • Coaching & Team Leadership
  • Client relationship building
  • Lead prospecting and qualifying
  • Uplift and Mastercard financing for down payment expertise

Certification

  • Real Estate License - 12 Years

Timeline

Sales Account Manager

Westgate Resorts
01.2021 - Current

Technical Support Supervisor

Asurion
01.2016 - 01.2021

Timeshare & Mortgage Specialist

Westgate Resorts
01.2011 - 01.2016

High School Diploma -

Valencia College

Achievements

Drove $70K+ average monthly revenue/retention in competitive sales environment., Earned Top 10 honors annually for sales and retention., Trained and mentored new hires, producing award-winning performers.

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