Luis Manueles
Dallas,TX
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
La Marina Restaurant
02.2024 - 07.2024
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Meseros Restaurant
07.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Manager / GM
Zona Caliente Sport Bar
07.2022 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
Server / Manager / GM
Rio Bravo Restaurants
10.2018 - 02.2022
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Accomplished multiple tasks within established timeframes.
Education
Bachelor of Science - Electronic Engineering
ITEE
Honduras, San Pedro Sula11-2012
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Safe Food Handling
- High-volume dining
- Guest Seating
- Food inspection
Liquor, wine, and food service
Positive and professional
Point of Sale (POS) system operations
Accomplishments
- Supervised team of 40 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- Certified Food Safety Manager (CFSM) - National Restaurant Association.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
La Marina Restaurant
02.2024 - 07.2024
Server
Meseros Restaurant
07.2023 - 02.2024
Manager / GM
Zona Caliente Sport Bar
07.2022 - 06.2023
Server / Manager / GM
Rio Bravo Restaurants
10.2018 - 02.2022
Bachelor of Science - Electronic Engineering
ITEE
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